American Express - Analyst - Risk Management

About American Express:

We are a global services company and the world's largest card issuer. Our direct relationships with many millions of consumers, businesses, and merchants worldwide - combined with our leading-edge marketing, information management and rewards capabilities - enable us to offer an array of valuable services that enrich lives, build business success, encourage financial responsibility and create communities of people with common interests.

Function Description:

- Global Services Group (GSG) brings together the company's external and internal servicing functions, and includes the below world-class organizations:

- Global Servicing Network, which provides exceptional care to our external customers, and

- Global Business Services, which provides many of the vital internal services that make American Express run efficiently

Global Business Services

- Global Business Services (GBS) is a shared services organization that brings together key internal functions to support all of American Express. GBS colleagues manage procurement, real estate, sales operations & business enablement, and partner with business units to execute complex change initiatives.

- Emerging as the Enterprise Sales Operations & Business Enablement utility (SABE) within GBS is an internal servicing team providing sale performance reporting, platform servicing & capabilities, marketing operations & other business enablement services driving standardization & agility for the organization.

- GBS & SABE's vision is to make internal servicing as strong as external servicing and thus it keeps pushing the boundaries for Sales & marketing group's effectiveness through innovative use of technology & process transformation.

Responsibilities:

1. Should be comfortable working in fast-paced environments with ability to pivot and adapt quickly to changing business needs

2. Creativity to go beyond current tools to deliver the best solution to the problem, ability and comfort with working independently and making key decisions on projects and business critical activities

3. Respond to all merchant / client management group queries in a timely and comprehensive manner to ensure customer satisfaction

4. Should be able to support in projects, reporting and key strategic priorities

5. Support on ad hoc analysis and reporting, and troubleshooting outstanding issues

6. Regular communication with the business, merchant acquisition and servicing team to update with the operational activities and develop high end reports for the partners

7. Communication with global business partners to understand changes in process and implementing process changes in-house

8. Should be able to maintain a high level of accuracy, productivity standards and should have a high willingness to learn

9. Should be able to standardize and automate reporting processes

10. Should be able to manage complex disparate data sources

11. Strong quality governance and details-oriented approach

PROFILE FOR SUCCESS

Critical Factors to Success (Outcome Driven):

Business Outcomes:

- Minimum 4 years of experience in data analysis, reporting, information technology and banking.

- Strong verbal & written communication skills and the ability to interact effectively with cross functional teams

- Strong Interpersonal & Project Management Skills. Candidate should be good on Multitasking and Time management

- Proven robust problem-solving skills

- Ability to build relationships, mobilize cross functional teams and leverage authority in a highly matrixed organization that has a presence across the globe

Leadership Outcomes:

- Demonstrate learning agility, make decisions quickly and with the highest level of integrity

- Able to communicate effectively and interpret stakeholder's expectations

Past Experience

- 2+ Years' experience in data analytics, report generation and working knowledge of SQL, Python, Excel, VBA ,Tableau/ Power BI.

Academic Background

- Bachelor's degree in computer science, Statistics or equivalent Competitive Landscape

- Genpact, ZS, EXL, RBS, HSBC, Bank of America etc.

Skills/Capabilities

- Functional

- Excellent Communication Skills

- Analytics and Insights

- Project and Time management skills

- Process improvement and automation

Preferred: Sql, Python & Tableau/Power BI

Technical : SQL/Python/Tableau/Power BI/Excel/VBA

Preferred: SQL: High, Python: Medium - High, Tableau : High

Platforms:

- MS Office Suite (Word, Excel, PowerPoint, Access)

- Oracle

- Sales Force

Preferred:

Oracle : Basic

Sales Force : Basic