"I began working at American Express in 2007 through a campus recruitment program. I now lead a team managing business intelligence tools and platforms, creating data capabilities and insights for measuring the performance of acquisition channels, marketing campaigns, cobrand products & Digital experience channels. It’s been exciting and rewarding!"

Neha Singh
Vice President, Enterprise Business Intelligence Engineering

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You Lead the Way. We've Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible - and we're proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

Function Description:

Global Merchant Services is dedicated to bringing buyers and sellers together and transforming how American Express is welcomed. GMS Insights & Analytics aims to provide best in class analytics to support key GMS priorities, support strategic initiatives, optimize investments, accelerate merchant activation enhancing the value Amex acceptance brings to merchants and Card Members at scale. Merchant Marketing Analytics & Invest Optimization team provides data driven insights that inform Merchant marketing strategy through strategic data deep dives, targeting and measurement for all global market.

Purpose of the Role:

This position will report to Manager, Merchant Marketing and Investment Optimization Analytics and will lead execution of the project engagement from problem definition, data analysis/interpretation to develop the storyline with the insights/recommendations.

Our goal is setup Advanced Investment Optimization for GMS and achieve the following: 1) Setup consistent test & control, across campaigns/regions and translate behaviors into financial metrics, 2) build a centralized repository (dashboard) to enable a more automated and agile process and c) enable data-driven decision-making to further optimize investment allocations and maximize business impact.

Job Responsibilities:

- Utilize broad set of analytical tools/techniques for data mining, data cleansing, data extraction, analysis & transformation, data interpretation & insights, turn-key bundled analytic & reporting solutions

- Experience consulting with business owners and recommending appropriate solutions based on clear understanding of business needs

- Elevate and bolster our analytical suite and work in partnership with Merchant Marketing team to setup consistent test & control, across campaigns/regions and translate behaviors into financial metrics.

- Enable data-driven decision-making to further optimize investment allocations and maximize business impact

- Work on various in-house reporting tools to pull standard & custom reports

- Enhancing the data analytical and capabilities infrastructure

Qualifications/Functional Skills:

- Self-starter, ability to drive insights from data, provide action steps and drive results in a fast-paced environment

- Ability to drive business insights from the data and provide actionable steps

- Effective in written and verbal communication with partners located globally

- 0-3 years of experience of R/Python in a business environment

- 0-3 years of experience of SAS/SQL coding in a business environment (standard SAS/SQL functions, monitoring jobs, reviewing log files, macros)

- Experience with VBA / Tableau/Power BI is a plus

- Bachelor's in Information Technology/Computer Science/Engineering; Masters preferred

Technical Skills/Capabilities:

- Strong knowledge of skills like R/Python

- SAS/SQL coding in a business environment (standard SAS/SQL functions, monitoring jobs, reviewing log files, macros)

- Experience with VBA / Tableau/Power BI is a plus

Behavioral Skills/Capabilities:

Enterprise Leadership Behaviors

- Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective

- Bring Others With You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential

- Do It The Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage-

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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