Neha Singh 
Vice President, Enterprise Business Intelligence Engineering

Khushboo Kumar 
Service Delivery Lead

Rohit Bairagi 
Lead Credit Specialist

Job Description - You Lead the Way. We've Got Your Back. At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we- re supporting our customers- financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what- s possible - and we- re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.&nbsp; Function Description: Colleague & Labor Relations WHAT WE DO / SITUATIONS MANAGED&nbsp; All Colleagues - Manage escalated workplace complaints/grievance, investigate and resolve people treatment and other colleague affecting issues - Provide support and guidance in interpreting CEG policies and practices People Leaders - Provide guidance and support for performance-related counseling and conduct related disciplinary actions Deploy CLR training to increase leadership effectiveness in managing difficult workplace situations Business - Develop CLR solutions for business transformation initiatives and manage the consultation/severance processes - Support negotiations and development of labor agreements, developing strategies to address ongoing labor activity - Own decision-making authority for policies that govern the terms and conditions of employment WHO WE ARE The Colleague &amp; Labor Relations team focuses on providing advice and support to colleagues and people leaders to resolve workplace issues, develop and interpret policies, and help manage employee conduct and performance. MISSION Drive a fair and consistent colleague experience, support the business and deliver the highest quality employment and labor relations solutions Responsibilities:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; This role is very niche and requires subject matter expertise and experience in Colleague &amp; Labor Relations. Listed below are the key roles &amp; responsibilities to be handled by the individual that are critical for the success of the team, and will enable to appropriate CLR to colleague support in the market: - Conduct Grievance Investigations under the Grievance and Complaints Procedure and under the India based policies abided by local laws and regulations.&nbsp; - Timely response to CEG queries via colleague service center and direct CLR email inbox and provide comprehensive advice on all aspects of the employment relationship - Regular review and update of CEG policies and procedures as the need arise and if any change in market regulation comes into effect. - Understand, interpret and analyze changes in India Employment Law in order to develop proactive solutions whilst maintaining CEG compliances effectively. - Partner with the business in driving Organizational Restructuring Critical Factors to Success (Outcome Driven):&nbsp; Business Outcomes: - Solution oriented providing support to the colleagues and business in case of need - Effective at collaborating across internal and external partners and building relationships - Enabling leaders to handle critical situations proactively and effectively Leadership Outcomes: - Put enterprise thinking first, connect the role's agenda to enterprise priorities and balance the needs of customers, partners, colleagues &amp; shareholders. - Lead with an external perspective, challenge status quo and bring continuous innovation to our existing offerings - Demonstrate learning agility, make decisions quickly and with the highest level of integrity - Deliver the world's best customer experiences every day &nbsp;&nbsp; Minimum Qualifications Past Experience - 5-8 years preferably in Employee Relations, Grievance Handling, Compliances, Organizational restructuring Functional - Conduct Grievance Investigations under the Grievance and Complaints Procedure and under the India based policies abided by local laws and regulations. - Timely response to CEG queries via colleague service center and direct CLR email inbox and provide comprehensive advice on all aspects of the employment relationship - Regular review and update of CEG policies and procedures as the need arise and if any change in market regulation comes into effect. - Understand, interpret and analyze changes in India Employment Law in order to develop proactive solutions whilst maintaining CEG compliances effectively. Partner with the business in driving Technical - Compliances and labor relations - Data analytics, dashboards Platforms - MS Office (Word, Excel, PowerPoint, Access) Behavioral - Enterprise Leadership Behaviors Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective Bring Others With You: Build the Best Team, Seek &amp; Provide Coaching Feedback, Make Collaboration&nbsp; Essential Do It The Right Way: Communicate Frequently, Candidly &amp; Clearly, Make Decisions Quickly &amp; Effectively, Live the Blue Box Values, Great Leadership Demands Courage Academic Background MBA HR We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.&nbsp; Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations&nbsp; ReqID: 21001153 Schedule (Full-Time/Part-Time): Full-time Date Posted: Jan 21, 2021, 10:05:55 AM Job type- Permanent Industry Type - Human Resources Contact Url - https://jobs.americanexpress.com The Apply Button will redirect you to website. Please apply there as well.

Others

American Express - Analyst II CEG - Colleague & Labor Relations Team 

American Express - Analyst II CEG - Colleague & Labor Relations Team  ,Job Description for American Express - Analyst II CEG - Colleague & Labor Relations Team  in American Express in  Others for (5-8) years of experience. Apply Now!

Job Description for American Express - Analyst II CEG - Colleague & Labor Relations Team  in American Express in  Others for (5-8) years of experience. Apply Now!