Amazon - Team Leader - Operations - TRON Team

Amazon - Team Leader - Operations

Job Description :

- The TRON team is an initiative that collaborates with the Amazon Robotics team to remotely handle exceptions in the Amazon Robotic Fulfillment Centers in North America.

- The TRON technology enables the human supervisory control of automated tasks. In the TRON system, a remote associate provides supervisory control when automated tasks fail for any reason. This allows us to avoid falling into the 90/10 trap where a task can be 90% automated but requires 90% of the time for the last 10% of functionality.

- Our strategy is to employ a human-as-sensor model and allow humans to perform just those portions of a task that require higher order cognitive ability.

- The TRON system is a technology, which enables the human supervisory control of automated tasks. In the TRON system, a remote associate provides supervisory control when automated tasks fail for any reason. This allows us to avoid falling into the 90/10 trap where a task can be 90% automated but requires 90% of the time for the last 10% of functionality.

- Our strategy is to employ a human-as-sensor model and allow humans to perform just those portions of a task that require higher order cognitive ability.

- A manager in the TRON team will lead 18-20 associates and will be responsible for their performance and growth. This is an operations role.

Main Responsibilities :

- Lead and motivate a team of associates through 1:1s, behavioral and customer-handling coaching and individual development plans; develop talent and manage team performance in order to meet and exceed customer satisfaction goals

- Communicate and deliver Amazon vision, direction and culture.

- Represent the Voice of the Customer during Gemba walks, participate in Kaizen events and other continuous improvement initiatives in order to escalate systemic problems

- Ensure schedule adherence, workflow accuracy and team productivity goals are met and that administrative tasks (time keeping and payroll inputs) are accurate and on time.

- Support recruitment as required

- Participate in site-wide improvement projects and initiatives

Basic Qualifications :

- High customer obsession, both for internal and external customers

- Experience of delivering results consistently; goal-driven and motivated by achieving targets

- Able to respond readily and flexibly to changes

- Uses analytical skills to solve problems

- Able to motivate a small team; acts as a role model

- Advanced computer literacy and proficiency with MS Office tools

- Fluent in English

Preferred Qualifications :

- Medium Excel skills (formulae, vlookup, pivot tables).

- Degree in Logistic/transportation or any numerical oriented topic.

- Former experience in logistics/transportation industry or customer oriented role is a plus.

- Pull and report data from numerous databases (using Excel, Access, SQL and/or other data management systems).

- 1 to 2 years of people management experience is a plus.