Amazon - Subject Matter Expert - RBS Group

DESCRIPTION

Job summary

About Amazon.com: Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.

About Team

The RBS group in Chennai is an integral part of the Amazon online product lifecycle and buying operations. The team's goal is to ensure Amazon remains competitive in the online retail space with the best price, wide selection and good product information. The team's primary role is to create and enhance retail selection on the worldwide Amazon online catalog. The tasks handled by this group have a direct impact on customer buying decisions and online user experience

Key Performance Areas:

- To Dive deep and understand different downstream systems and RBS processes

- Identify root causes for downs stream impact, work with RBS process SMEs WW and Tech teams to work on implementing Corrective-Preventive Action and and identify opportunities for Automation.

- Analyzes data and is responsible for highlighting gaps, recommending solutions, driving/influencing inter-function decisions.

- Use Tableau and SQL to create dashboards by task, analyze opportunities, identify patterns and implement proactive solutions.

- Excellent Internal/External Stakeholder Management

- Bachelor's degree or higher in Operations, Business, Project Management, Engineering

- Understand basic and systematic approaches to manage projects/programs

- Excellent- Oral and Written skills

- Open-minded, creative and proactive thinking

- Pioneer to invent and make differences

- Understanding of customer experience, listening to customers' voice and work backwards to improve business process and operations

- Overall experience of 2-6 years with 1-3 years' experience in project management, with proved case of success

- Strong SQL/ETL, Macro, VBA knowledge Medium to advanced knowledge of Automation using Python/Selenium and other automation script

- Strong Automation Skills with experience (delivered minimum 4 end to end automation programs) Advanced knowledge SQL, Python, Tableau

- Has demonstrated business acumen in driving organization wide programs/project.

- Consistent Practitioner of six sigma methodologies

- Exposure to Quality Management System

- Lean & Quality Improvement Tools used in the projects

BASIC QUALIFICATIONS

- 1+ years' experience in program or project management

- Experience interpreting data to make business recommendations