- Amazon.com operates in a virtual, global e-commerce environment without boundaries, and operates a diverse set of businesses, including retail, third party marketplaces, e-commerce platforms, web services for developers. Amazon's mission is to be earth's most customer-centric company. - The Product Assurance, Risk, and Security (PARS) organization is a portfolio of customer obsessed teams that support multiple aspects of Amazon's core businesses. The PARS team ensures that all products sold are safe and compliant and that our workplaces are safe and secure. We proactively build and maintain customer and associate trust through exceptional global programs and services. - As a senior workflow analyst, you will support the planning and delivery of service levels and productivity targets for all skills/site by monitoring &amp; reporting the incoming volumes against the forecasting plan to meet short-term goals. BASIC QUALIFICATIONS : - 2+ years in a contact center environment or a risk management environment. - 1+ year of experience in Workflow - MS Excel skills and experience in working with the following Microsoft Suite and Reporting Platforms: VBA, MS Excel, MS Access, SQL and/or MS Access skills required - Proven comfort/experience communicating and influencing across job levels with both internal and external partners - Proven ability to push back, foresee potential issues, and advocate for relentless improvement - Demonstrated ability to deal with ambiguity easily, solve for both service level problems and the challenges of minute-to-minute change will be necessary - Proven excellent analytical and mathematical skills PREFERRED QUALIFICATIONS: - Experience with forecasting methodologies - Experience with the Workforce Management tools. - Ability to develop presentations and a proficiency in MS Office suite - Ability to effectively use tools such as SQL, etc - Degree in engineering/operations/business

Bangalore

 Amazon - Senior Workflow Analyst 

 Amazon - Senior Workflow Analyst  ,Job Description for  Amazon - Senior Workflow Analyst  in Amazon in  Bangalore for (2-8) years of experience. Apply Now!

Job Description for  Amazon - Senior Workflow Analyst  in Amazon in  Bangalore for (2-8) years of experience. Apply Now!