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19/07 Praveen Polimati
Recruitment Team at Amazon

Views:1070 Applications:236 Rec. Actions:Recruiter Actions:154

Amazon - Senior Program Manager - Global Command Center (5-8 yrs)

Hyderabad Job Code: 952570

Amazon's Customer Service (CS) organization is seeking an experienced Program Manager to join the Worldwide Capacity Planning (WWCP) Team. The successful candidate will be a key member of the Global Command Center (GCC, part of WWCP team), which is responsible for managing real time activities for the entire CS Network.

- Set business objectives to deliver best system/process, product/feature with most efficient use of resources and clear and measurable success criteria to drive functional goals of standardization and efficiency gain by driving automation

- Lead a team of 15 Real Time Analysts and Program Managers and have end-to-end responsibility of Real Time Management for the region. Ensure coverage, on time delivery, manage incidents impacting Customer service, work with capacity planners for interval level planning and skill management.

- Engage with stakeholders across multiple geographies and time zones

- Drive new initiatives and metrics within GCC. Make data driven contributions to drive business strategies and deliver goals with measurable impact on customers/CSAs/cost

- Identify and evaluate potential risk in processes and determine appropriate corrective action with minimal direction from leadership

- Work with GCC leader in devising and executing GCC strategy in terms of vision, people, process and technology

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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