- Are you customer obsessed, flexible, smart and analytical, strategic yet execution focused, hungry and passionate about e-commerce, experienced, and entrepreneurial leader with a strong work ethic? If yes, this opportunity will appeal to you.

- The ideal candidate will be enthusiastic about managing challenging, lengthy projects across multiple teams and locations. We are looking for a Senior Program Manager who shares Amazon's passion for the customer- someone who understands the importance of compelling programs in creating an overall customer experience.

- In this role you will be responsible for working closely with external partners, finance and transportation teams. You will also partner with product management teams as well to identify long term features and programs to improve the customer and partner experience on the Amazon platform.

Role and Responsibilities :

- Design, implement and audit key customer facing programs by partnering with internal and external teams

- Identify, analyze and work with operational teams to solve partner issues

- Own program management for partner facing interactions and engage with partner teams to drive adoption for the program

- Own data analysis for the program

- Monitor and resolve partner impacting operational issues to resolution

- This position requires a candidate with the proven ability to drive process improvements and the ability to keep pace with our explosive growth while motivating others to meet the challenges of an extremely deadline-driven environment

BASIC QUALIFICATIONS:

- 6+ years of work experience

- 4+ year of experience in roles involving data analyses using advanced Excel. Able to draw insights/recommendations based on the analyses.

- Experienced in gathering and analyzing large amounts of data.

- Demonstrated strong performance in working with external partners

- Program management skills (communication, planning, execution); proven ability to identify opportunities, and drive them through to completion

- Strong team player, behaves like an owner, and ultimately focused on delivering results with high standards.

- Experience using problem solving and analytical skills to solve business problems

- Ability to work effectively with tight deadlines in a fast-paced environment.

- A strong appetite for teamwork, and a just-do-it attitude.

- Master's degree in Computer Science, Math, Engineering, Operations Management or MBA

PREFERRED QUALIFICATIONS - Experience working with process improvement techniques

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