Amazon - Senior Program Manager

Senior Program Manager

Are you interested in helping Amazon ensure that customers make great purchase decisions and that the world's most recognized Brands using Amazon are successfully listing and selling their products? Amazon is inventing on behalf of rights owners and is focused on building the largest and most extensive brand protection program in the world. As intellectual property owners have different needs compared to sellers, we are inventing ways to detect product authenticity, product integrity, as well as copyright, trademark, and other product quality issues.

As part of this team, you will be responsible for building relationships with rights owners in India and brand managers to assist them in onboarding the information needed to protect their brand on Amazon marketplace. This role will support intellectual property verification efforts, research and audits aligned with the vision of creating the world's authoritative brand data store and the perfect Brand interaction. In this highly collaborative role, the program manager will establish new standards and engagement guidelines to improve the brand experience on Amazon India. As an advocate for the Brand, you will be an essential part of a testing mechanism, where we will iterate, learn and eventually scale experiences that will provide the perfect support experience for our Brands. You will also have the opportunity to contribute to the development of policies, processes and tools to address product integrity challenges in collaboration with teams across Amazon. This is a great opportunity to get in on the ground floor and help shape the future!

The ideal candidate will have strong communication skills, experience building relationships with internal and external teams, and the ability to deliver results. The person must be flexible and action-oriented, capable of dealing with ambiguity, have strong analytical skills, and be comfortable in a fast-paced, dynamic environment. Our culture is that of a start-up, obsesses over customers and loves using data to guide decisions and prioritization.

Core Responsibilities :

- Develop strong relationships with brand owners and help in brand education

- Provide onboarding support for Brand Registry & Automated Brand Protection enrollment

- Develop creative methods and process for improving core metrics based on process improvement findings

- Accelerate adoption of new program features to improve brand experience

- Create & articulate compelling value propositions around brand services

- Work with internal and external teams to deliver results

- Ensure customer satisfaction

BASIC QUALIFICATIONS :

- 5+ years of experience in program or project management

- Experience defining program requirements and using data and metrics to determine improvements

- 5+ years of experience working cross functionally with tech and non-tech teams

- 5+ years of experience delivering cross functional projects

- Bachelor's degree

- 5+ years of program or account management experience

- Proven experience designing and executing processes in ambiguous environments

- Demonstrated experience managing wide range of stakeholders across all levels of leadership

- Strong analytical skills that can be used to identify patterns, outliers and opportunities

PREFERRED QUALIFICATIONS :

- MBA degree or Master's in a related field

- Six Sigma and/or project management

- Experience creating and executing business plans