Amazon - Senior Program Manager

Senior Program Manager

Job summary :

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online around the world, this is your chance to make history. Amazon Global Selling team supports marketplaces in their goal to enable sellers to sell across the globe. Amazon is seeking an experienced Sr. Program Manager for an exciting new program focused on improving the global shipping experience for our Global Sellers.

You will need to develop a deep understanding of cross-border trade and be responsible for solving difficult problems that do not have obvious solutions across complex topics all with the vision of building a sustainable cross-border business. This role provides opportunities to develop original ideas, approaches, and solutions in a competitive and ever changing business climate.

Key job responsibilities :

As a Senior Program Manager you will :

- Set up a Program Management Office (PMO), create and maintain program roadmap, working with worldwide stakeholders to bring ideas to fruition,

- Partner with Tech, Product, UX teams to create customer stories, researching potential paths forward, and providing guidance to the teams regarding customer and business priorities.

- Support go-to-market plans and own delivery against clear goals and KPIs by collaborating with cross-functional teams to drive product adoption and grow revenue.

- Establish clear operations model for business development programs and take lead to execute it, in collaboration with marketing, finance and business intelligence.

- Use data and analytics to manage product and process improvement projects with cross-functional teams.

- Develop and implement unified tools, and information systems to support project and org planning, execution, reporting, and decision-making.

- Regular forecasting and budgeting across strategic programs and projects.

- Understand the deliverables of project stakeholders, critical path items and build mechanisms to identify potential risks and delays.

- Manage periodic reviews with internal worldwide stakeholders.

- Ensure project management standards are followed, project plans, reports and documentation are relevant, accurate and complete.

Basic qualifications:

- 5+ years of experience in program or project management

- Experience defining program requirements and using data and metrics to determine improvements

- 5+ years of experience working cross functionally with tech and non-tech teams

- 5+ years of experience delivering cross functional projects

- MBA degree preferred - Transportation, Logistics, or Supply Chain experience - Experience launching and scaling programs in multiple geographies simultaneously - Project/Program management certification - Basic level SQL or other languages to pull and analyze data independently - Experience using analysis, reporting, modeling, and forecasting to gather data for the purpose of making business decisions

Preferred qualifications :

- Experience in the logistics industry

- Experience working with stakeholders across the world