Amazon - Program Manager - Customer Advocacy

Program Manager Customer Advocacy.

- 5+ years of relevant work experience in customer marketing/references/advocacy

- Experience in marketing B2B technology products/services or client-side servicing in public relations or content agencies preferred

- Bachelor's/Master's degree in business, marketing, technology, or relevant field of study

- Project management, prioritization, organizational skills, attentiveness, accuracy in performance and keen attention to detail

- Experience pitching ideas to senior leaders in cross-functional teams

- Experience with managing medium to large datasets

- Have an absolute passion for ensuring a great customer/seller experience

- Demonstrated ability to Invent & Simplify for programs and processes

Key Responsibilities Include :

- Manage the customer references database to improve adoption across teams and maintain data integrity

- Analyze metrics on how we champion our customers- successes on the AWS platform and provide actionable insights for the team

- Own relationships with internal stakeholders to understand the health of our customer advocacy business and provide support where necessary

- Drive strategic awareness campaigns to grow active users within references database

- Provide regular communication on the state of AISPL's customer advocacy program to the organization

- Work with cross-functional teams to measure results and make improvements (monthly trainings, broadcast channel, sales enablement portal etc.)

- Collect customer feedback on our services and customer engagement through surveys, regular research, and analysis to understand how we can improve the customer experience

- Tackle ambiguous projects that help solve both tactical and strategic level problems

- Respond to time-critical requests from various stakeholders