Note1: Looking at 10+ years of Product Management Experience from an E-commerce/Customer Facing background and NOT from an IT Product Management background

Note 2: People Management experience is a must

As the Principal Product Mgr., Post-order, Self-Service Products:

- Innovation on behalf of our customers who are seeking support for a problem or question by improving the customer experience.

- Defining and leading cross-functional improvement/change initiatives related to the customer experience.

- Defining customer experience product roadmaps and developing workflow scenarios across a number of customer experience scenarios.

- Developing user experience goals, stories and requirements that can be used to create notifications product specifications.

- Developing success and service health metrics related to adoption and efficacy of the products.

- Collaborating with design, engineering, usability and program management teams both within customer service and across the company to test and launch features and products accessible anywhere and anytime.

- Driving definition of scope and manage business case development and approval, requirements gathering/creation, prioritization, design review, and launch readiness.

- Manage a team of product managers that will drive individual components of a product suite.

A successful candidate will have:

- Experience with designing customer-facing products or services.

- A broad perspective on the overall customer retail experience from discovery to post-order to consumption

- Demonstrated ability to use quantitative and qualitative data to prioritize and influence work prioritization

- History of teamwork and willingness to roll up one's sleeves to get the job done

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.