Recruitment Team at Amazon
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Amazon - Principal Product Manager (10-15 yrs)
Note1: Looking at 10+ years of Product Management Experience from an E-commerce/Customer Facing background and NOT from an IT Product Management background
Note 2: People Management experience is a must
As the Principal Product Mgr., Post-order, Self-Service Products:
- Innovation on behalf of our customers who are seeking support for a problem or question by improving the customer experience.
- Defining and leading cross-functional improvement/change initiatives related to the customer experience.
- Defining customer experience product roadmaps and developing workflow scenarios across a number of customer experience scenarios.
- Developing user experience goals, stories and requirements that can be used to create notifications product specifications.
- Developing success and service health metrics related to adoption and efficacy of the products.
- Collaborating with design, engineering, usability and program management teams both within customer service and across the company to test and launch features and products accessible anywhere and anytime.
- Driving definition of scope and manage business case development and approval, requirements gathering/creation, prioritization, design review, and launch readiness.
- Manage a team of product managers that will drive individual components of a product suite.
A successful candidate will have:
- Experience with designing customer-facing products or services.
- A broad perspective on the overall customer retail experience from discovery to post-order to consumption
- Demonstrated ability to use quantitative and qualitative data to prioritize and influence work prioritization
- History of teamwork and willingness to roll up one's sleeves to get the job done
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