Amazon - Principal Product Manager

Note1: Looking at 10+ years of Product Management Experience from an E-commerce/Customer Facing background and NOT from an IT Product Management background

Note 2: People Management experience is a must

As the Principal Product Mgr., Post-order, Self-Service Products:

- Innovation on behalf of our customers who are seeking support for a problem or question by improving the customer experience.

- Defining and leading cross-functional improvement/change initiatives related to the customer experience.

- Defining customer experience product roadmaps and developing workflow scenarios across a number of customer experience scenarios.

- Developing user experience goals, stories and requirements that can be used to create notifications product specifications.

- Developing success and service health metrics related to adoption and efficacy of the products.

- Collaborating with design, engineering, usability and program management teams both within customer service and across the company to test and launch features and products accessible anywhere and anytime.

- Driving definition of scope and manage business case development and approval, requirements gathering/creation, prioritization, design review, and launch readiness.

- Manage a team of product managers that will drive individual components of a product suite.

A successful candidate will have:

- Experience with designing customer-facing products or services.

- A broad perspective on the overall customer retail experience from discovery to post-order to consumption

- Demonstrated ability to use quantitative and qualitative data to prioritize and influence work prioritization

- History of teamwork and willingness to roll up one's sleeves to get the job done