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Amazon - Operations Manager - Retail Efficiency (7-14 yrs)
Role and Responsibility:
- Manage specialists and managers supporting operations goals and in turn support internal business teams to ensure the best customer experience;
- Work with various Amazon teams to support the search for automation opportunities and leverage existing technologies;
- Define appropriate operational metrics aligned with business goals; establish processes for measuring, tracking, and driving continuous improvement of these metrics;
- Track key metrics continuously and identify risks; call out gaps and manage resources proactively;
- Plan and manage capacity to achieve business objectives. Identify opportunity areas and evaluate them on the basis of feasibility, timelines, etc;
- Analyze defects and support the development of programs that fix root causes, escalating when required to drive closure;
- Own structured communication with all internal (Vendor Managers, Sr. Vendor Managers) and external stakeholders;
- Build and scale process-related solutions that have metric impact through multiple projects and automation; driving the adoption of solutions across teams;
- Provide regular coaching and feedback to direct reports to help them individually grow functional skills and leadership capability;
- Build solutions to meet the hiring needs; retain and develops talent.
BASIC QUALIFICATIONS
- 2+ years experience in program or project management
- 3+ years' of people management experience.
- Experience leading process improvements
- Directly managed 2 to 3 managers and thus indirectly managed at least 50 plus people organization.
- Possess strong communication and leadership skills;
- Able to work in an ambiguous, dynamic & 'internet-speed' environment with tight deadlines
- Background in Business Process Outsourcing (financial services, customer service, call center, etc.)
- Practiced working knowledge of Lean techniques such as Kaizen or Six Sigma.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
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