Amazon- Account Health Support - Ops Manager I, Seller Trust, Abuse, and Risk Job summary- AHS Ops Manager: - Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform. The Ops Manager within the Account Health Support team acts as the primary interface between Amazon and our business partners. - We obsess over providing world class support to Sellers selling on the Amazon platform. We strive to predict the Seller's needs before they recognize they may have a problem, create innovative self-help tools, and provide solutions to help our partners better serve their customers. - The AHS Ops Manager is accountable for creating a high performance culture that motivates AHS Specialists to demonstrate levels of ownership, accountability and seller advocacy that enable the vision of a remarkable Seller experience. - As a front line manager of 15-20 Specialists, the AHS Ops Manager will provide coaching, guidance, and mentorship to drive achievement of individual and team performance goals. - The AHS Ops Manager is responsible for providing timely and efficient service to our Sellers by optimizing the productivity of team that results in a perfect Seller Interaction, while adhering to AHS program processes that protect the buyer experience and Amazon from bad debt. - Other responsibilities include interviewing, training, performance management, managing the global quality audit process, and employee engagement. Key job responsibilities : - Manages performance and behavior of 15-20 Account Health Support Specialists through effective 1:1 meetings, coaching, and mentorship. - Direct line management for the Account Health Support Specialist role. - Implements performance goals, monitors and evaluates against pre-set goals implementing action plans to resolve performance barriers as needed. - Reviews and analyzes performance metrics to identify areas of opportunity that will drive performance improvement. - Ensures that Specialists have a clear understanding of the performance and behavior criteria and how it impacts program performance and the overall Seller experience. - Partners with AHS Program Management to execute daily staffing plans, identifies and reports significant volume and capacity changes, making just-in-time adjustments to ensure staffing requirements are met to achieve service levels goals. - Manages schedules, monitors adherence, time-off planning, and attendance. - Participates in daily Kaizen events to identify and implement process improvement change initiatives. - Conducts Seller interaction quality audits and provide coaching to improve performance. - Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues. - Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures. - Liaise with other departments such as Transaction Risk Management Systems, Seller Experience, Seller Support, and Bad Debt. A day in the life : The successful candidate will have a commitment to achieving excellence in the Specialists and Seller experience, and therefore a strong record of customer focus, a passion for employee development and a keen interest in process improvement are key requirements for this role. BASIC QUALIFICATIONS : - 4+ years' experience in operations management - 2+ years of people management experience. - BA/BS degree required - At least 6 months of Seller/Vendor Support or SPRO experience or 1 year relevant Amazon experience (escalations, investigations, operations leadership) - Previous experience in people management - Business proficient fluency in both written and verbal English and Hindi languages. - Strong interpersonal and communication skills with the ability to communicate effectively to a wide range of constituencies in a diverse environment. - Ability to maintain composure in critical situations and communicate clearly with both internal and external stakeholders. - Demonstrates ability to analyze data, using the data to drive decision making. - Fosters a positive team environment and collaboration within the site. - Easily approachable, cooperative, and a team player, easily gains the trust and support of Associates and peers. - Demonstrates effective, clear and professional written and oral communication. - Strong prioritization and time management skills, with a high degree of flexibility. - Ability to embrace constant change with flexibility and good grace. - Demonstrate appropriate sense of urgency and adaptability in response to changing business needs. - Demonstrates effective communication, composure, and professional attitude. PREFERRED QUALIFICATIONS : - Solution focused, with passion for people leadership and a drive to nurture a culture of innovation reinforcing the value of the Amazon leadership principles. - Excels at providing coaching and mentoring to others with a goal of achieving success. - Advocate for Specialist engagement, fostering teamwork and collaboration towards achieving team goals. - The ideal candidate will have a demonstrated ability to lead by example, motivate others to excellence and insist on the highest standards around performance, behaviors, and Seller interactions.

Hyderabad

Amazon - Operations Manager - Account Health Support - Seller Trust Abuse & Risk 

Amazon - Operations Manager - Account Health Support - Seller Trust Abuse & Risk  ,Job Description for Amazon - Operations Manager - Account Health Support - Seller Trust Abuse & Risk  in Amazon Development Center in  Hyderabad for (2-8) years of experience. Apply Now!

Job Description for Amazon - Operations Manager - Account Health Support - Seller Trust Abuse & Risk  in Amazon Development Center in  Hyderabad for (2-8) years of experience. Apply Now!