Job Description Responsibilities include, but are not limited to : - Lead and motivate a team of 20-25 associates through 1:1s, behavioral and customer- handling coaching and individual development plans; develop talent and manage team performance in order to meet and exceed customer satisfaction goals - Implements performance goals, monitors and evaluates against pre-set goals implementing action plans to resolve performance barriers as needed. - Reviews and analyzes performance metrics to identify areas of opportunity that will drive performance improvement. - Manages schedules, monitors adherence, time-off planning, and attendance in partnership with Workforce Management. - Represent the Voice of the Customer during Gemba walks, participate in Kaizen events and other continuous improvement initiatives in order to escalate systemic problems - Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues. - Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures. - Fluent English skills are required for this role. - 3+ years work experience with 2-3 years People Management experience required &nbsp;- Full Professional Proficiency in English - Medium Excel skills &nbsp;- Ability to maintain composure in critical situations and communicate clearly with both internal and external stakeholders. &nbsp;- Experience of delivering results consistently; goal-driven and motivated by achieving targets - Able to respond readily and flexible to changes - Able to motivate the team; acts as a role model - Advanced computer literacy and proficiency with MS Office tools - Strong interpersonal and communication skills with the ability to communicate effectively to a wide range of constituencies in a diverse environment - Demonstrates ability to analyze data, using the data to drive decision making - Easily approachable, cooperative, and a team player, easily gains the trust and support of Associates and peers Preferred qualifications : - Bachelor's or advanced degree in any discipline - Former experience in logistics/transportation industry or customer oriented role is a plus - Pull and report data from numerous databases (using Excel, Access, SQL and/or other data management systems) Amazon is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation Amazon is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation

Bangalore

 Amazon - Operations Manager  

 Amazon - Operations Manager   ,Job Description for  Amazon - Operations Manager   in Amazon in  Bangalore for (3-9) years of experience. Apply Now!

Job Description for  Amazon - Operations Manager   in Amazon in  Bangalore for (3-9) years of experience. Apply Now!