Job Description: - NOC (Network Operation Center) is the central command and control center for - Transportation Execution- across the Amazon Supply Chain network. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this NOC keeps on looking for process improvement space in FC operations. TRON team is one such initiative, which remotely handles exception in the AR site in North America fulfillment Centers. - The TRON system is a technology, which enables the human supervisory control of automated tasks. In the TRON system, a remote associate provides supervisory control when automated tasks fail for any reason. This allows us to avoid falling into the 90/10 trap where a task can be 90% automated but requires 90% of the time for the last 10% of functionality. Our strategy is to employ a human-as-sensor model and allow humans to perform just those portions of a task that require higher order cognitive ability. A manager in the TRON team will lead 18-20 associates and will be responsible for their performance and growth. This is an operational role. Job Description Main Responsibilities - Lead and motivate a team of associates through 1:1s, behavioural and customer handling coaching and individual development plans; develop talent and manage team performance in order to meet and exceed customer satisfaction goals - Communicate and deliver Amazon vision, direction and culture. - Represent the Voice of the Customer during Gemba walks, participate in Kaizen events and other continuous improvement initiatives in order to escalate systemic problems - Ensure schedule adherence, workflow accuracy and team productivity goals are met and that administrative tasks (time keeping and payroll inputs) are accurate and on time. - Support recruitment as required - Participate in site-wide improvement projects and initiatives Basic Qualifications: - High customer obsession, both for internal and external customers - Experience of delivering results consistently; goal-driven and motivated by achieving targets - Able to respond readily and flexibly to changes - Uses analytical skills to solve problems - Able to motivate a small team; acts as a role model - Advanced computer literacy and proficiency with MS Office tools - Fluent in English Preferred Qualifications: . Medium Excel skills (formulae, vlookup, pivot tables). - Degree in Logistic/transportation or any numerical oriented topic. - Former experience in logistics/transportation industry or customer oriented role is a plus. - Pull and report data from numerous databases (using Excel, Access, SQL and/or other data management systems). - 2 years of people management experience. Salary offered - 10-12 LPA

Hyderabad

Amazon - Manager - Network Operation Center 

Amazon - Manager - Network Operation Center  ,Job Description for Amazon - Manager - Network Operation Center  in Amazon in  Hyderabad for (3-8) years of experience. Apply Now!

Job Description for Amazon - Manager - Network Operation Center  in Amazon in  Hyderabad for (3-8) years of experience. Apply Now!