Amazon - Manager - Compliance

Job Profile: Manager Compliance

- Amazon.com operates in a virtual, global eCommerce environment without boundaries, and operates a diverse set of businesses in seven countries, including Retail, third party marketplaces, eCommerce platforms, web services for developers.

- The Compliance Operations (C-Ops) team ensures that Amazon transactions satisfy legal and safety requirements in accordance to the guidelines across global marketplaces. We proactively identify risks involved for Amazon while doing business in various countries and enable smooth flow of products across international borders. A Sr. Compliance Associate is responsible for protecting Amazon customers from products that are illegal, hazardous, unsafe, or otherwise prohibited /regulated by Law and Amazon policies. Duties may also include defining, applying, and defending regulatory policy and contractual requirements.

Roles and Responsibility:

- You will be responsible for an Operations team supporting multiple categories that populates/procures content for the Amazon Catalog, works with vendors to ensure a reliable and operationally effective flow of products, and interact directly with Amazon internal customers across the globe (US, Canada, France, Germany, UK, China and Japan) to deliver to their requirements and work directly with the Category team to ensure the overall health of the processes is good.

- Duties may include, taking part in Planning, organizing and directing the work of subordinates or others, outline procedures and instructions on work received, make time estimates on new jobs received, check accuracy/quality of content creation/population done by others, ensuring records are Maintained accurately, ensuring utilization of team is high, mentor and train new team members.

- Work with vendors to ensure a reliable and operationally effective flow of products

- Work with vendors to increase improve processes and reduce order discrepancies

- Partner with vendors to ensure vendor compliance and scalable communication processes

- Troubleshoot and drive resolutions with Vendors to ensure reliable and operationally effective flow of products; improve processes and reduce discrepancies; ensure vendor compliance's and scalable communication processes

- Work with various internal teams (e.g. supply chain, fulfillment center, system teams) to help drive tools and process improvements that affect vendor management workflows

- Participate in manufacturer and vendor reviews; drive vendor scorecard excellence

Key Performance Areas :

- People Management (leadership role, Category Lead, team management, floor control and retention) - Formulate, Implement, Track career path & Individual Development Plans of each member in the team - Metrics Management

- Mentor and guide Quality lead / Process Expert to manage quality, improve process efficiency and minimize variation, Conceptualize, design and deliver trainings to the team

- Manage the team and ensure high service delivery and execution - Vendor management

Qualification & Experience :

- Minimum 2 to 4 years in managing people and interacting with customers / stake holders.

- 24/7/365 availability (only if required), including willingness to work on weekends, and outside of the "standard" work day

Amazon is an equal opportunity employer. Amazon or its Recruitment Partners do not charge any fee or security deposit from the candidate for offering employment.