Over the past 20 years, Amazon has reinvented on behalf of the consumer and has become the largest internet retailer and marketplace in the world with over $100 billion revenue. Through our entrepreneurial and innovative culture, Amazon has also developed new technologies and products (Kindle, Alexa, Fire TV etc.) and enterprise services (like Amazon Web Services). Amazon is now trying to build the largest and most innovative Digital Payments solution in the world that is reliable, convenient and rewarding. We are looking at someone who wants to be a part of this journey and is excited to come and work with us in Amazon Pay India. The Role : - Build an operations setup which scales to hundreds of partners, millions of customers and merchants and billions of transactions. - Design and scale Amazon Pay Backend Operations across business lines, payment instruments and products - Leverage technology as well as internal (and external when needed) product solutions to achieve this scale through automation and defect elimination - Manage customer and merchant on-boarding operations including KYC operations for Amazon Pay and partners nationally - Manage financial and transactional reconciliation for regulated accounts in Amazon. - Manage query and issue resolution across customers, merchants, partners as well as chargebacks - Manage partner evaluation, on-boarding, commercial negotiations, service levels. - Monitor 24x7 payment success rates across banks, partners and merchants and continually improve the same through operational initiatives - Drive continuous improvement programs to keep raising the bar of customer experience and efficiency. - Manage cross functional stakeholders across Tech, Product, Business, Risk, Compliance, Legal - Manage external stakeholders across Banks, processors and Networks Basic Qualifications : - 13+ years of experience in managing large teams with geographically distributed - MBA from a Premier institute / Chartered accountant - Experience in on-boarding and management of external agencies - Demonstrated ability to engage and influence diverse teams without authority - Hands-on experience developing and driving programs or projects with tight schedules and multiple dependencies - Prior experience of working with technology teams on design and instrumentation of technology solutions - Strong analytical and quantitative skills; ability to use hard data and metrics to back up assumptions, recommendations, and drive actions - Understanding of operational risk and an ability to develop solutions mitigating the same - Good communication and interpersonal skills Preferred Qualifications : - Basic understanding of financial accounting - Experience in dealing with reengineering (Six Sigma)

Bangalore

Amazon - Head - India Payment Operation 

Amazon - Head - India Payment Operation  ,Job Description for Amazon - Head - India Payment Operation  in Amazon in  Bangalore for (13-18) years of experience. Apply Now!

Job Description for Amazon - Head - India Payment Operation  in Amazon in  Bangalore for (13-18) years of experience. Apply Now!