SMB Customer Advisor, Amazon Business Marketplace

Amazon Business (AB), Amazon's B2B marketplace offering is a USD 20B business present in the nine countries of US, Germany, UK, France, Italy, Spain, Japan and Canada. AB launched in India in October 2017 and has fast become the largest aggregator of GST-enabled selection for business customers in India.

AB India's vision is to be the destination for all businesses in India to find, discover and buy for all their business needs.

AB India is looking for a hands-on, detail oriented and highly motivated sales professional to be part of our Customer Acquisition & Engagement team. The candidate would need to engage with customer accounts of medium to large complexity (annual revenue of INR 50cr - 250cr), understand their business buying needs in depth and help shape the Amazon Business offering to consistently cater to their diverse requirements.

The role will need to actively collaborate with other stakeholders like the B2B Category team (to influence them to bridge selection, value and convenience on the marketplace), AWS and Gift Cards teams (to explore means of collaboration across different SMB Sales teams in Amazon), Product (to represent the voice of the customer and improve customer experience) and Finance.

The position is based at the Amazon India headquarters in Bangalore.

Role and Responsibilities:

- Prospect and acquire SMB Customers to buy from AB

- Partner with internal Amazon teams such as AWS and Gift Cards to drive customer acquisition for AB

- Engage with key customers in focus industry segments to enable and drive a consistent buying behavior on AB measured by their frequency, volume and value of purchases

- Work with managed accounts to understand their requirements and drive adoption of relevant features/benefits

- Liaise with the Finance team and demonstrate improvements in Sales Productivity and ROI

- Influence B2B Category and 3P teams to modify their selection acquisition roadmap based on a systematic need-gap analysis for customers in the Customer Advisor's focus customer segment

- Represent the metrics of their respective customer segments at weekly AB review meetings with leadership

Basic Qualifications

- MBA or equivalent post-graduation, with at least two years of experience in Sales or Account management.

- Excellent written and verbal communication skills.

- Familiarity with Microsoft Office, particularly Word and Excel.

Preferred Qualifications

- Work experience in consumer product sales/marketing or in e-commerce.

- Prior experience influencing C-level executives.

- Prior experience in working on Salesforce.com

Basic Qualifications

Basic Qualifications

- MBA or equivalent post-graduation, with at least two years of experience in Sales or Account management.

- Excellent written and verbal communication skills.

- Familiarity with Microsoft Office, particularly Word and Excel.

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