Amagi - Project Manager - Customer Onboarding Team

Key responsibilities include (but are not limited to) :

- The Project Manager in the Customer Onboarding team will act as the main interface point with customers and partners to ensure customer's success using Amagi's product and Services

- Responsible for supervising a group of customers from the business and technical sides. This involves maintaining and developing customer relationships; managing customer success; discussing and advising about technical solutions involving Amagi's products and services; delivering contract commitments within cost targets, and helping to identify potential additional business opportunities within accounts.

- In this role, you will require a combination of technical expertise in the Media Technology domain plus customer and partner relationship management skills to conduct on-site and off-site engagements. In this position, you will work directly with engineers, managers and business users in order to understand business and technical needs and provide guidance towards solutions.

- Amagi is always looking for technical, passionate people to join our Onboarding Team. Be part of an elite team in a rapidly growing software product company.

- Your career with us will combine cutting edge technology, exposure to worldwide clients, exciting growth path for technical, product and customer-facing roles, direct mentorship, and access to senior management

- You will oversee the successful delivery of all services under your management from kickoff to closeout, including determining agenda details and monitoring the progress to ensure it conforms to customer expectations and contractual agreements.

- You will need to maintain strong relationships with architects, technical teams, and leadership (both business and IT) across customers and partners' organizations.

- Develop relationships with key business and technical stakeholders and act as a trusted advisor to major Amagi customers.

- Manage client expectations, establish credibility at all levels within the client and build problem-solving partnerships with the client, partners and colleagues.

- Present software solutions to customers, from IT managers and technicians to C-level executives.

- Manage the delivery of technical orders.

- Being available for participating in escalations.