AM - Work Force Management - BPO

Job Role- - Responsible for workforce management processes and procedures for FPO centers at India and US

- Providing accurate long term and short term forecasts for the number and type of financial transactions received

- Improve operational efficiency by developing optimal staffing schedules

- Analyze resource utilization information and recommend for improvement

- Design, develop, and pilot production of MI requirements for Operations groups

- Complete trend analysis and document findings in a manner that can be presented to the Senior Management Group

- Production of ad hoc reports to support day to day business requirements and ad hoc operational initiatives -Identify ways in which the WFM function and related tools can be used in the most efficient way

Basic Educational Qualification - Graduate, preferably with Commerce background

Desired Experience (yrs.) - 6 - 8 years

Preferred Age Group (yrs) - 25 – 35 years

Preferred industry background - Finance & Accounting BPO

Essential Attributes/Competencies / Skills - Good Analytical Skills & Communication Skills

- Should be proficient with MS Office; especially in Advanced Excel

- Should have minimum of 4+ years of WFM experience

- Prior experience in back-office environment would be an advantage

Reporting to:- Manager – Quality & WFM

Span of control (if any):-Individual Contributor

Shift Timings - Rotational including night shift

Contact-
Human Resources
Quatrro FPO Solutions
MBC Info Tech Park, Unit No. 1, Fifth Floor I Near Hyper City, Ghodbunder Road I Kasar Wadavli, Thane (West), 400 607. I Tel.No:+91-22- 41841200 I
Email us at: indiacareers@fposolutions.com I Visit us: www.quatrrofposolutions.com