Upgrade to Pro Member
Director at People Value Consulting
Views:3281 Applications:51 Rec. Actions:Recruiter Actions:15
AM - Soft Skill/Customer Service Trainer - BPO/KPO/Consulting (4-9 yrs)
Asst.Manager Soft Skill Trainer
Location - Hyderabad
Shift - US Shift Time
Skill set - Customer service training exp of 5-7 years. Typical contact centre trainer.
- Establish and maintain the knowledge management framework
- Creating, tracking and maintaining records on the Learning Paths for new hires.
- Manage Knowledge transfer for new accounts including daily, weekly report-outs with critical stakeholders -
- Should have hands on experience / knowledge on end to end / Confident with both written & verbal communication at leadership & client level.
- Creating reports & routine training activities
- Responsible for owning and driving the knowledge management metrics. Cross Skilling of teams, building process SMEs and ownership of resource knowledge levels.
- A key member of the People and Organizational Development team, the Learning & Development lead will be responsible for the development of all levels of employees.
- Will have responsibility for strategizing L&D for a business unit within the organization.
- Up skill the new hires and integrate them into the process as per the learning path, set up the process refresher trainings structure and facilitate the trainings,
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
2-Step Verification - Action Required
We've updated our security procedures!
Your privacy and security are important to us. We've recently updated our security measures to make iimjobs.com safer and more secure for you. This change requires you to reset your password.
Please reset your password using the link sent to your email. If you did not receive any email, please check your spam folder..
