AM/Manager - NOC - Network Operations

We are hiring for AM/Manager - NOC

Job Location - Chennai

CTC- Upto 23 lpa

Qualification - BE/B.Tech

Must have experience in network operations and L2 & L3.

Role Description:

1. Work Experience: Should have 6-8 Years of work experience in Telco / ISP service Provider background

2. Should have experience in Planning and Operations of Broadband network.

3. Should Lead a Team and Manage Day to Day NOC Operation.

4. Manage Outages in the Network and Provide resolution within SLA; Handle Customer Escalation with Minimal Turnaround time.

5. Escalating Issues and Co-ordinating with vendor team on Bug fixes and Resolutions.

6. Maintain the Uptime of the network at 100%.

7. Should Monitor the Network and planning maintenance activities timely.

8. Should work on building redundancy and elimination of Point of Failures.

9. Should work on Bandwidth Management and Traffic Load Balancing Mechanism.

10. Provide backend support to cross functional teams for new provisioning and Fault Repair.

11. Should be available 24-7 for support for responding to emergency situations and planned activities.

12. Should be Responsible for Inventory Management.

13. Manage and Train NOC team, perform evaluations and hiring, and handle disciplinary responsibilities.

14. Prepare and Maintain SOPs of critical Process; perform Process Correction on requirement basis.

15. Should analyse fault trends and plan preventive actions.

16. Should be Responsible for publishing of daily, weekly, monthly reports and statistics reports.