Snr Consultant at Globalhunt India Pvt Ltd
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AM/DM - Campaign Manager - Telecom (4-8 yrs)
Urgent Opening in Leading Telecom Operator for the position of Campaign Manager in Ranchi
Position: Campaign Manager
Age: 32 years max
Role title: AM/DM-Campaign
Function: Marketing Operations
Reports to: BDM Location: Ranchi
Role purpose: The position is responsible for reporting and measurement of all U&R & Vas campaigns across the circle.
Key account-abilities and decision ownership:
- The campaign planning team in each circle takes campaign briefings consisting of completed message/creative, and target group selection criteria.
- This position will be responsible for the chordiant launch and will be the chordiant expert - will define campaigns on chordiant across the product groups and will also be responsible for reporting and measurement of all campaigns
- The team will manage delivery of the message to the target group, and fulfillment of responses to the message.
- To keep yourself abreast with all the HSW polices/procedures (including department specific regulatory requirements) and to drive, Health Safety and well-being within the group you are heading (i.e. department /function/vertical) by ensuring that all related policy/procedures are implemented without gaps including their customization as per group's requirement and by encouraging group to participate in all HSW related activities initiated at corporate/circle/local and departmental level.
Core competencies, knowledge and experience:
Critical Success Factors
- Project Management
- Problem Solving
- Delivering Results-handling multiple activities
- Relationship Building
Threshold Functional Competencies
- Customer Service exposure
- Operational management background with process focus
- Proven ability to deliver in an operational environment, including ongoing improvement in productivity and quality and reduction in cycle time
- Typically from a process/operational background, e.g. call center, program management, quality management, etc.
Differentiating Functional Competencies
- Relentless Execution
- Delighting our Customers
- Organisation Awareness
- Working Together
- Solutions Driven
- Minimum 2-5 years of work experience,
- preferably with telecom industry experience in customer service domain
Must have technical / professional qualifications:
- Essential : MBA in marketing from a reputed management institute
Non - Financial
- Driving a customer focused in managing product management approach would be a critical dimension of the role with high focus on service differentiation.
- Campaign Optimisation
Key performance indicators
- Reporting and measurement of all U&R & Vas campaigns across the circle
For further details you can get in touch with Harsha on 8697317405
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