25/01 Harsh Bir Kaur
Snr Consultant at Globalhunt India Pvt Ltd

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AM/DM - Campaign Manager - Telecom (4-8 yrs)

Bihar/Ranchi Job Code: 299082

Urgent Opening in Leading Telecom Operator for the position of Campaign Manager in Ranchi

Position: Campaign Manager

Designation: AM/DM

Location: Ranchi

Age: 32 years max

Job Description:

Role profile

Role title: AM/DM-Campaign

Function: Marketing Operations

Reports to: BDM Location: Ranchi

Role purpose: The position is responsible for reporting and measurement of all U&R & Vas campaigns across the circle.

Key account-abilities and decision ownership:

Process Management

- The campaign planning team in each circle takes campaign briefings consisting of completed message/creative, and target group selection criteria.

- This position will be responsible for the chordiant launch and will be the chordiant expert - will define campaigns on chordiant across the product groups and will also be responsible for reporting and measurement of all campaigns

- The team will manage delivery of the message to the target group, and fulfillment of responses to the message.

HSW Compliance

- To keep yourself abreast with all the HSW polices/procedures (including department specific regulatory requirements) and to drive, Health Safety and well-being within the group you are heading (i.e. department /function/vertical) by ensuring that all related policy/procedures are implemented without gaps including their customization as per group's requirement and by encouraging group to participate in all HSW related activities initiated at corporate/circle/local and departmental level.

Core competencies, knowledge and experience:

Critical Success Factors

- Project Management

- Problem Solving

- Delivering Results-handling multiple activities

- Relationship Building

Threshold Functional Competencies

- Customer Service exposure

- Operational management background with process focus

- Proven ability to deliver in an operational environment, including ongoing improvement in productivity and quality and reduction in cycle time

- Typically from a process/operational background, e.g. call center, program management, quality management, etc.

Differentiating Functional Competencies

- Relentless Execution

- Delighting our Customers

- Organisation Awareness

- Working Together

- Solutions Driven

Experience

- Minimum 2-5 years of work experience,

- preferably with telecom industry experience in customer service domain

Must have technical / professional qualifications:

- Essential : MBA in marketing from a reputed management institute

Dimensions

Non - Financial

- Driving a customer focused in managing product management approach would be a critical dimension of the role with high focus on service differentiation.

- Campaign Optimisation

Key performance indicators

- Reporting and measurement of all U&R & Vas campaigns across the circle

For further details you can get in touch with Harsha on 8697317405

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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