Altum Credo - Head - Operations - Home Loan/Mortgage Loan

Head of Operations - Home Loan/ Mortgage Loan

This role entails responsibility for planning, directing and supervising the activities of staff in the Home loan Finance Operations, ensuring compliance with established procedures and guidelines, delivery of quality internal customer service and operational risk. .

Roles & Responsibilities :

- Lead the entire Home loan Finance Operations and ensure they are aligned with our strategic goals and objectives

- Oversee the effectiveness of the management and the operational integrity of all operations

- Work as an effective business partner in strategizing and driving the implementation of critical operational and regulatory practices for the organisation

- Ensure the processes and policies are compliant and streamlined within the Regulatory guidelines

- Strategize and create roadmap for re-engineering business processes to improve customer service, enhance controls and to drive cost effectiveness and accuracy

- Responsible for day-to-day administrative excellence in ensuring smooth functioning for Home loan Finance Operations

- Oversee quality initiatives across operations team for optimization of processes in order to improve TAT and upgradation of SLAs

- Employ tools such as automation and digitization to increase process efficiency and scale business

- Foster a market research led culture to drive continuous process improvements

- Manage and monitor business critical metrics and performance indicators by leveraging relevant dashboards and home loan analytics

- Budgeting and scheduling resources to ensure best utilization of manpower

- Improve and enhance operating systems and procedures on an ongoing basis to meet future business challenges

- Spearhead initiative to reduce operational costs and drive strategies to increase profitability

Managerial Responsibilities :

- Driving the team to take up high degree servicing norms to ensure absolute customer delight

- Attract and retain best-in-class talent for key roles in their reporting structure

- Drive co-operation with the credit, technology, analytics and risk teams to ensure smooth functioning of business

- Partner with Policies team to ensure all decisions are taken within the prescribed framework