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30/01 Vikash
Manager - Hiring at Altudo

Views:3120 Applications:272 Rec. Actions:Recruiter Actions:29

Altudo - Vice President - Delivery (14-20 yrs)

Gurgaon/Gurugram Job Code: 659282

VP Delivery at Altudo will be responsible for service delivery across 3 countries of CMS, ecommerce, cloud and mobile solutions with a team of over 275 people, driving customer satisfaction and building capabilities to take to market. At Altudo, we create customer experience solutions. We deliver 1-to-1 experiences across channels driven by data, experience design and marketing technology. We work across the marketing tech eco-system including CMS, Marketing Automation, CRM, Community, Social Media, Cognitive Computing, AI, eCommerce and analytics. Our depth in marketing tech has allowed us to significantly grow our customer base - which today includes over 20 organizations with $1 Bn in revenue including Fortune 500 companies amongst a base of other well-known brands.

You shall lead a world -class delivery team that provides leading edge capability to Altudo and its customers; thereby growing the existing set of customers and acquiring new customers. You will be a leader in the organization and participate in the strategy of the organization.

This opportunity has attractive compensation along with performance driven variable and equity component.

Role : VP Delivery

Job Location : Gurgaon

Responsibilities :

Client Engagement :

- Identify engagement expansion / revenue opportunities within an account and develop long term relationships.

- Manage client relationships (expectations, communications, negotiations, escalation, feedback etc).

- Understanding and thoughtfully managing risks. Decisions must be made regarding acceptable and unacceptable risks for each engagement.

Delivery management :


- Provide overall leadership, vision, strategic planning to ensure successful delivery in alignment overall delivery roadmap.

- Setup scalable processes around delivery and business excellence.

- Ownership of planning & execution of projects.

- Defining & ensuring the quality of delivery is met or exceeded.

- Track the performance of the projects, typically, weekly & monthly & the quality of project deliverables (key project milestones)

- Positive discussion/negotiation with the client & expectation management.

- Ensuring that all engagements are fully aligned to the various elements of delivery governance.

- Ensure adherence to all processes in project execution, comply to quality & security standards, as applicable.

- Accountable for customer and employee satisfaction.

Contract/Financial management :

- Ownership of accrued revenue & growth in existing accounts.

- Focus on P&L, Gross Margin, Onsite-offshore ratios, revenue growth, revenue recognition and leakage control, billing milestones and utilization in line with organizational goals.

- Ensure contractual obligations to the client on all fronts at MSA & SoW level are met.

People management :

- Foster a positive environment that allows team to flourish. Build competency development and drive to improve productivity.

- Onshore & offshore coordination.

- Takes responsibility for people development including ongoing training, coaching and mentoring, skill building, deployment and career growth.

Presales & Thought Leadership:

- Support & contribute to proposal development & estimations.

- Create thought-leadership content to promote Altudo, represent the agency through speaking engagements and participation in industry groups.

Skill Set Required :

- 14+ years of industry experience with around 3+ years of experience in a program management role from an agency or consulting background.


- Proven track record in project execution, managing multiple web based projects or CMS projects.

- Should have program managed a portfolio of projects/accounts in last 3 years.

- Should have successfully managed a portfolio of minimum 300-500 people spread across in different locations.

- Should have exp in setting up scalable processes around delivery and business excellence.

- Consultative selling approach, ability to build and manage relationships at all levels and negotiates client contracts.

- Onsite working experience preferable US will be an added advantage. 


- Strong emotional intelligence

- Strong mentor ship skills

- Should have experience in developing progressive recruitment, induction, career growth plan, ongoing training & research systems, to ensure high quality capabilities in the team & retention.

- Exceptionally strong leadership, negotiation and communication skills to effectively manage client accounts and multidisciplinary teams.

Qualifications :

- B.Tech from Tier 1 & 2 colleges. MBA is an advantage

About Altudo :


At Altudo, we solve marketing problems with technology. We deliver 1-to-1 experiences across channels driven by data, experience design and marketing technology. We work across the marketing tech eco-system including CMS, Marketing Automation, CRM, Community, Social Media, Cognitive Computing, AI, eCommerce and analytics. Our depth in marketing tech has allowed us to significantly grow our customer base - which today includes over 20 organizations with $1 Bn in revenue including Fortune 500 companies amongst a base of other well-known brands.

Learn more about us at altudo.co

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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