Pre-Sales Lead – CLM

Job Description

- Translate client objectives and requirements in RFPs into winning solution concept for specific deals, based on service offerings and capabilities

- Understand and incorporate apt process, tools & accelerators in the solutions.

- Manage, technically control and ensure high quality delivery by following defined process, quality assurance framework and established norms.

- Participate in strategic initiatives to industrialize the solutions process and to enhance the competitiveness of proposals.

- Participate in solution reviews with the leadership team

- Understand the proposal/presentation objectives and determine the scope of work.

- Source information from relevant internal sources, core team, portals, etc. collating and analysing information logically and producing high-quality outputs by deploying standard templates in a timely manner

- Create the document structure as per the RFP/ proposal requirement and discuss with senior team members

- Work with the onshore teams to set-up the repository of the recent client presentations, RFI / RFP responses, marketing collateral, etc.

- Maintain the repository and the tracker to ensure that all recent documents are added regularly

- Create and update standard decks, by scenario, that highlight the best slides that can be leveraged in future presentations, RFx responses, pitch books, capability decks, etc.

- Ensure that presentations/proposals look professional and attractive to the end client and are developed within stated timelines

- Pro-actively liaise with onshore stakeholders to receive timely feedback that can be leveraged to enhance the proposal/presentation development process

Experience / Key attributes

- Worked in CLM pre-sales role on RFP and RFI responses.

- Experience with solutioning will be an added advantage

- Excellent verbal and writing skills a must, Sales or Marketing capabilities will be an added advantage

- Strong team player but still a self-starter

- Thrives in a multi-tasking environment and can adjust priorities on-the-fly.

- Good understanding of CLM estimation, pricing methods and commercial aspects

- Good understanding of Service level (SLAs), service credits/ penalties

- Exposure to due-diligence, portfolio analysis, transition, roll out, refresh processes will be preferred

- Good hands on skill on MS Office (Word, Excel, PowerPoint) required

- Good understanding of the competitive bidding scenario, the competitors and bench markers

- Proactive, flexible and displays the appropriate level of creativeness in delivering solutions.

- Detail-oriented and analytical.

- 10 to 15 years of relevant industry experience in a similar role particularly in International / Domestic CLM/ Voice / Non voice BPO / KPO

- Prior experience in pre-sales/ bid management, project management, business development, account management, etc.

- High problem-solving skills; ability to drive through to an outcome in circumstances of complexity and

- BE / B.Tech / BBA / BCom / MBA Preferred

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