Manager - Transition/Project Management

- Manage End to End transitions/project management as assigned

- Be the customer's Escalation Point for any questions, decisions, actions and updates as applicable.

- Support the project as the leadership escalation point for internal and customer issues.

- Drive governance calls and meetings for internal and customer updates.

- Plan for, conduct and manage relevant training to be delivered to transitions team.

- Participate in / conduct assessments to gauge the training needs of the team.

- Understanding strategic business objectives of the customer and facilitating the definition of project scope, goals and deliverables.

- Identifying and defining business case; defining project tasks and resource requirements; developing detailed project charter, project plan and transition plan depending on solution complexity, priorities and deliverables.

- Optimization of the transition methodology , reduce time, reduce costs, reduce risks, retain/ improve quality

- Responsible for risk management ; understand the business and operational risks and develop and execute mitigation plans. Responsible for driving process specific business continuity planning.

- Responsible for the creation and/or maintenance of project management documents including status reports, project plans, knowledge transfer documentation, requisite approvals on Clarity.

- Participate in opportunity analysis / due diligence of potential projects.

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