Allsec Technologies - General Manager/Assistant Vice President - Presales - Contact Center

General Manager/Assistant Vice President - Pre Sales Contact Center - Customer Life Cycle Management

Pre-Requisites :

- Applicants must be graduates in any field (MBA Graduation will be an added advantage)

- Must have 10 to 15 years of relevant industry experience in a similar role particularly in International / Domestic contact centers on Voice / Non voice BPO / KPO

- Worked in a Contact Center pre-sales role on RFP and RFI responses

- Excellent verbal, writing & negotiation skills

- Prior experience in pre-sales/ bid management, project management, business development, account management, etc.

Job Description :

- Creating winning proposals : Respond to RFP- s, RFQ's and proactive bids while working closely with all teams to develop the win strategy, competitor evaluation and creating differentiated value propositions.

- Bid Management : Create and execute bid-plan. Co-ordinate with Finance, Legal, Service Delivery, Transition and Technology teams for content development on pricing, transition plan, tools and technology proposals and effort estimates.

- Design and develop collaterals to give the organization an Image. Cohesiveness and consistency are imperative in this process

- Responding to RFI's and capability questionnaires : Articulate responses to a request for information to showcase company capabilities and strengths in the specific domain.

- Pipeline Generation : Identify new opportunities in new as well as existing clients using a combination of GTM initiatives like pro-active outreach to prospects (Demand Generation), engaging with Analysts and Advisors, leveraging existing relationships, etc.

- Knowledge & Content Management : Prepare collaterals - brochures, fliers, case-studies, presentations and reusable content for solution walkthroughs and sales pitches

- Capability demonstrations : Manage client visits by coordinating with various teams and create a strong brand image. Create collaterals and decks for client presentations

- Due-diligence : Participate in on-site due-diligence and transition analysis activities to validate solution and make changes as required and work through BAFO and contract negotiation till closure

- Planning & Reporting : Building sales plans and then subsequent pipeline & lead tracking & reporting. The team members will also be expected to share periodic analysis and assessment of the pipeline activity and share insights into successes & failures.

- Thought Leadership : Work proactively in understanding the changes in the outsourcing industry and changing value propositions and create PoVs, whitepapers and articles working with SMEs

Professional Skills :

- Must be strong in creating impactful white papers

- Thrives in a multi-tasking environment and can adjust priorities on-the-fly.

- Should have the ability and be strong in coming out with new initiatives & have entrepreneurial thinking

- Good understanding of contact center estimation, pricing methods and commercial aspects

- Good understanding of Service level (SLAs), service credits/ penalties

- Exposure to due-diligence, portfolio analysis, transition, roll out, refresh processes will be preferred

- Good understanding of the competitive bidding scenario, the competitors and bench markers

- Proactive, flexible and displays the appropriate level of creativeness in delivering solutions.

- Prior experience in pre-sales/ bid management, project management, business development, account management, etc.

- Analytical skills and the ability to recognize the demands on the side of the clients

- Ability to work independently with diverse & global teams and interact confidently with Senior Leadership

- Customer orientation - ability to create customized solutions in line with client's needs