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11/01 Dr Purushothaman Srinivasan
Senior DGM - HR at Allsec Technologies

Views:1852 Applications:338 Rec. Actions:Recruiter Actions:12

Allsec Technologies - General Manager/Assistant Vice President - Presales - Contact Center (10-15 yrs)

Chennai Job Code: 880903

General Manager/Assistant Vice President - Pre Sales Contact Center - Customer Life Cycle Management

Pre-Requisites :

- Applicants must be graduates in any field (MBA Graduation will be an added advantage)

- Must have 10 to 15 years of relevant industry experience in a similar role particularly in International / Domestic contact centers on Voice / Non voice BPO / KPO

- Worked in a Contact Center pre-sales role on RFP and RFI responses

- Excellent verbal, writing & negotiation skills

- Prior experience in pre-sales/ bid management, project management, business development, account management, etc.

Job Description :

- Creating winning proposals : Respond to RFP- s, RFQ's and proactive bids while working closely with all teams to develop the win strategy, competitor evaluation and creating differentiated value propositions.

- Bid Management : Create and execute bid-plan. Co-ordinate with Finance, Legal, Service Delivery, Transition and Technology teams for content development on pricing, transition plan, tools and technology proposals and effort estimates.

- Design and develop collaterals to give the organization an Image. Cohesiveness and consistency are imperative in this process

- Responding to RFI's and capability questionnaires : Articulate responses to a request for information to showcase company capabilities and strengths in the specific domain.

- Pipeline Generation : Identify new opportunities in new as well as existing clients using a combination of GTM initiatives like pro-active outreach to prospects (Demand Generation), engaging with Analysts and Advisors, leveraging existing relationships, etc.

- Knowledge & Content Management : Prepare collaterals - brochures, fliers, case-studies, presentations and reusable content for solution walkthroughs and sales pitches

- Capability demonstrations : Manage client visits by coordinating with various teams and create a strong brand image. Create collaterals and decks for client presentations

- Due-diligence : Participate in on-site due-diligence and transition analysis activities to validate solution and make changes as required and work through BAFO and contract negotiation till closure

- Planning & Reporting : Building sales plans and then subsequent pipeline & lead tracking & reporting. The team members will also be expected to share periodic analysis and assessment of the pipeline activity and share insights into successes & failures.

- Thought Leadership : Work proactively in understanding the changes in the outsourcing industry and changing value propositions and create PoVs, whitepapers and articles working with SMEs

Professional Skills :

- Must be strong in creating impactful white papers

- Thrives in a multi-tasking environment and can adjust priorities on-the-fly.

- Should have the ability and be strong in coming out with new initiatives & have entrepreneurial thinking

- Good understanding of contact center estimation, pricing methods and commercial aspects

- Good understanding of Service level (SLAs), service credits/ penalties

- Exposure to due-diligence, portfolio analysis, transition, roll out, refresh processes will be preferred

- Good understanding of the competitive bidding scenario, the competitors and bench markers

- Proactive, flexible and displays the appropriate level of creativeness in delivering solutions.

- Prior experience in pre-sales/ bid management, project management, business development, account management, etc.

- Analytical skills and the ability to recognize the demands on the side of the clients

- Ability to work independently with diverse & global teams and interact confidently with Senior Leadership

- Customer orientation - ability to create customized solutions in line with client's needs

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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