Deputy General Manager Operations

- Allianz is the home for those who dare - a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position. By truly caring about people - both its 83 million private and corporate customers and its 142,000 employees - Allianz fosters a culture where its employees are empowered to collaborate, perform, push the boundaries and challenge the industry.

- Allianz Partners provides diverse expertise in automotive, international health & life, travel insurance, assistance and direct sales and is at the forefront of the Allianz B2B2C offering. United under one brand, Allianz Global Assistance,

- Allianz Global Automotive and Allianz Worldwide Care are specialist areas combining forces to push boundaries and create tomorrow's solutions to deliver an enhanced experience to our clients. Our 15,000 employees are based across 34 countries and combine 58 different languages and 60 nationalities, reflecting the truly diverse nature of Allianz Partners. Our DNA is unique: we dare and care, anytime, anywhere. If this sounds like you, come and join us.

JOB DETAILS / ROLE PURPOSE :

- Drive excellence in operational delivery and implement standard operating procedures.

- Continually drive and improve efficiency metrics like manpower utilization, real estate thereby reducing cost of operations.

- Build strong partnership with customers to ensure operational cohesion and effective foundation for future growth.

- First line of escalation for deviations. Client management skills are a must.

- Responsible for transition of business process.

- Create a participative work environment and thereby facilitate employee satisfaction.

- Performs work in a cost conscious manner using budgeted resources responsibly.

- Co-ordinate within the various departments in the organization to ensure that operational requirements are efficiently met.

- Expand scope of operations to add value to the customer

KEYRESPONSIBILITIES :

- Service Delivery Management, People Management, Stakeholder Management, Performance Management, Transition Management, Vendor Creation and Maintenance, Spend Analysis.

- Provide single point of contact for client account leadership and the client for the Operation contract, generating new opportunities through various client contacts. Accountable for client satisfaction, performance delivery, and successful external audit.

- Contribute to development plans and revisions as appropriate to meet changing needs and requirements.

- Coach and mentor employees while focusing on continuous performance improvement

- Balance the customer's requirements to ensure that the value of the project is realized.

- Clearly understand, articulate and document existing ""as-is"" systems & business architecture and define a strategy for ""to-be"" architecture.

- Focuses on continuous service and cost improvement to realize P&L benefits. Financial/Budget Management, Business Planning and Manpower Planning for the Operations division.

- Provides strategic direction to managers and supervisors for anticipating staffing requirements.

- This role ensures continuous improvement through pro-active leadership and development of direct reports and is responsible for running a cost-effective operation staying within budgetary guidelines.

- Ability to work in a fast-paced environment, on multiple projects concurrently.

- Work with teams to understand trends and determine process optimisation opportunities.

- Ensure that the Operations looks for long term opportunities to achieve cost reductions whilst considering the customer value proposition.

- Support decision making process on escalated high risk / cost related matters.

PROFILE KEY REQUIREMENTS :

- Self-reliant and self-motivated.

- Possesses excellent leadership skills and client management skill.

- Should be able to manage large teams.

- Have the ability to grasp and comprehend concepts quickly and maintain awareness for industry trends and standards.

- Should be able to link business requirements to opportunities.

- Should have knack over IT systems

- Enthusiastic communicator with excellent interpersonal and negotiating skills.

- Strong Analytical skills.

- Ability to think strategically and translate strategy into action plans.

- Hands-on approach with ability to Multi-task in a matrix environment.

- P&L understanding & strong hold over financials.

Experience: 14 - 16 Years

Education: Post Graduate/Graduate with relevant experience & Client Management experience

- Allianz is the home for those who dare - a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position. By truly caring about people - both its 83 million private and corporate customers and its 142,000 employees - Allianz fosters a culture where its employees are empowered to collaborate, perform, push the boundaries and challenge the industry.

- Dedicated to bringing global protection and care, Allianz Partners is the B2B2C leader in assistance and insurance -solutions in the following areas of expertise: assistance, international health & life, automotive and travel insurance. We care for our customers, and our caring nature extends our employees. We don- t just hire people, we nourish them and invest in their careers because we recognize that your development and our growth and our development go hand in hand.

- As an equal opportunity employer, Allianz Partners recognizes that our strength lies in our people and we are committed to diversity and inclusivity. So if you would like to be part of a global company that offers international career opportunities, kick-start your career and dare to join us!

For more information, please visit: www.allianz-partners.com

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