24/07 Aditya Kalra
Manager - HR at AllCheckDeals India Private Limited

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allcheckdeals.com - Senior Manager/Associate Vice President - Business Operations (6-10 yrs)

Delhi/NCR Job Code: 475563

We are one of the leading consumer internet company with more than 4500 people employees present over 48 locations in India. Looking for Senior Manager/Associate Vice President - Business Operations.

Work Location - Noida (Delhi/NCR)

Job Role :

To focus on over all business operations and building up processes related to better customer experience .

Key Responsibility Areas :

- Identifying customer impacting issues, working out solutions and process improvements to improve TAT & quality of delivery.

- Devise and implement training programs to improve the quality and productivity of the team.

- Drive process improvements initiatives to boost the operational efficiency of the site and process.

- Required to take independent decisions on setting up priorities taking into account all possible factors that can influence the business and client satisfaction.

- Should be able to develop short and long term plans and strategy to achieve the operational effectiveness.

- Should have the ability to build relationship with Cross functional teams to enable better performance and skill development.

- Leading a team of 55 - 60 associates; accountable for overall client delivery and New Project creation.

- Should have quality orientation and be able to lead and drive the continuous improvement culture through various tools and techniques.

- Identify and eliminate impediments to quality & productivity.

Requirements :

- Post graduate With 6-10 years of relevant experience Preferably in Service Industry.

- Sound Knowledge Of Workforce Management Process & Methodologies.

- Experience In Coaching & Development Of Large Teams.

- Good Working Interpersonal And Negotiation Skills.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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