Manager - HR at AllCheckDeals India Private Limited
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allcheckdeals.com - Senior Manager/Associate Vice President - Business Operations (6-10 yrs)
We are one of the leading consumer internet company with more than 4500 people employees present over 48 locations in India. Looking for Senior Manager/Associate Vice President - Business Operations.
Work Location - Noida (Delhi/NCR)
Job Role :
To focus on over all business operations and building up processes related to better customer experience .
Key Responsibility Areas :
- Identifying customer impacting issues, working out solutions and process improvements to improve TAT & quality of delivery.
- Devise and implement training programs to improve the quality and productivity of the team.
- Drive process improvements initiatives to boost the operational efficiency of the site and process.
- Required to take independent decisions on setting up priorities taking into account all possible factors that can influence the business and client satisfaction.
- Should be able to develop short and long term plans and strategy to achieve the operational effectiveness.
- Should have the ability to build relationship with Cross functional teams to enable better performance and skill development.
- Leading a team of 55 - 60 associates; accountable for overall client delivery and New Project creation.
- Should have quality orientation and be able to lead and drive the continuous improvement culture through various tools and techniques.
- Identify and eliminate impediments to quality & productivity.
- Post graduate With 6-10 years of relevant experience Preferably in Service Industry.
- Sound Knowledge Of Workforce Management Process & Methodologies.
- Experience In Coaching & Development Of Large Teams.
- Good Working Interpersonal And Negotiation Skills.
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