Aliens Group - Deputy Head - CRM

Deputy Head of CRM

The Role:

- We at Aliens are looking for an enthusiastic and dynamic Deputy Head as part of our high performing CRM team. The incumbent will be responsible for planning and delivering CRM strategies across the organization with a view to retaining existing customers, increasing brand loyalty and expanding the company brand.

- S/he will be required to maintain constant interaction with customers, driving collections, post sales responsibilities, team management and collaboration with other business verticals.

- The incumbent would work in a high-paced team environment with at least 5 reporting members and travel across location as per need basis. S/he would be based out of Hyderabad and would report to the CRM Head.

Key Responsibilities:

- Monitoring relationships with existing customers and providing an effective sales funnel

- Developing innovative and novel techniques of attracting and on boarding new sets of customers and ensuring timely collections

- Executing new on boarding's, cross selling initiatives and low hanging collections

- Be the SPOC for all the registrations, procedural work and handovers to the specific customer and providing them with a warm on boarding experience

- Setting targets, performance plans, and rigorous, objective standards for CRO, Sr. CRO, TLs and coaching and training individuals

- Expertise in team handling profile and providing effective assistance to team members for successful closure of deals and high collections