Preference will be given to Kannada Speaking individuals

Job Title: Zonal Sales Manager - Postpaid

Job Level: Manager

Function: Sales

Location: Circle

Reporting to: ZBM

About Airtel:

A true Indian MNC, operating out of 17 countries across Asia and Africa, we serve one in every 25 people on this planet. Our product offerings include 2G, 3G, and 4G wireless services, mobile commerce, fixed line services, high-speed home broadband, DTH, enterprise services including national & international long distance services to carriers.

Our vision is to enrich the lives of our customers and we work towards our vision, driven by our values of AIR - Alive, Inclusive and Respectful. Being the world's 3rd largest telecom service provider, we believe in providing our employees with an inspiring and motivating environment.

Purpose of the Job (Max 500 words):

- To formulate & ensure implementation of effective & efficient acquisition strategies for the B2C business in a defined territory (zone), so as to enhance the leadership position.

Deliverables (Maximum 5-6 key responsibilities):

- Building channel productivity

- Increase distribution spread

- Managing customer relationships to minimize churn

- Managing team performance and motivation in a highly competitive market

- Increase net additions and acquisition rental revenue

- Managing workforce to leverage opportunities for cross-selling of different products

- To ensure customer Satisfaction by keeping a check on complaints/ wrong commitments by team/ enquires etc

Major Challenges :

- Maintaining high revenues and profits despite lower call charges

- 100% + penetrated market.

- Maintaining a good level of employee engagement

- Ensuring customer satisfaction through proper handling of customer service team, and through training of sales professionals on sensitivity to customer needs

- Channel partners ROI

- Managing customer relationship in the face of increasing competition

Decision level :

Prime: Final DecisionMaking authority, accountable to the Management

- Creation of B2C sales strategies

- Management of the processes and systems to be used in the zone

Shared: Decisions reached jointly with peers on a collective basis

- Zonal strategies for management of different product segments and product linesand Collaboration with different departments such as Technical, Finance, Customer Service, to better fulfill customer needs

Contributory: Makes a major contribution to a decision or policy judgment reached by others

- Development of distribution spread for the zone

- Deciding the trade incentive to be given to the different team members

Demonstrate (Key competencies):

- Teamwork and collaboration

- Analytical and problems Solving abilities

- Execution of Strategies

- Leadership qualities

- Results orientation

- Networking and inter-personal skills

- Consulting, Facilitation and Selling skills

Educational Level

Must have:

- Tier I/II MBA / PGDBM /Engg grad (BE/ BTech)

Working Experience

Must have:

- 4-7 yrs of experience

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