Zonal Own Retail Manager

Who are we?

A true Indian MNC, operating out of 17 countries across Asia and Africa, we serve one in every 25 people on this planet. We aim to work towards our vision, driven by our values of AIR - Alive, Inclusive and Respectful. Being the world's 3rd largest telecom service provider, we believe in providing our employees with an inspiring and motivating environment.

Purpose of the Job:

- This role will oversee the successful operation of between 15-20 Airtel stores (ARC & AEO) to ensure they deliver a best in class experience. This role will liaison with Circle Sales & CS to ensure that stores receive the requisite support, while complying totally with defined guidelines.

What will you do?

Strategic Rollouts :

- End to end responsibility from start of construction till store opening

- Ensuring all support processes are completed in time for launch (fit out/ staffing/ inventory/ IT)

- Manage contractor/ vendor relationships

- Oversee closure of current store during conversion

Store Operations & Audit / Compliance :

- Co-ordination with Zonal Sales & CS to ensure required operational support (e.g. inventory control, service processes, merchandising etc)

- Ensure compliance with all defined operations procedures

- Understand and analyze Store / Zone level Analytics Reports (KPIs) to identify issues, areas of improvement, deviations etc.

- Monitor competitor activities & share recommendations for response

Profitability :

- Is responsible to drive and achieve store/ franchisee profitability through the delivery of the agreed revenue & cost plan

- Own plan for non-performing stores (including closure recommendation)

- To ensure deployment of agreed programs across all the stores

People Development / Team Management :

- Ensure a seamless supply of quality manpower in store

- On the personal development of Store Managers & outsourced Store Staff

- Support the hiring process by identifying talent

- Identify gaps & recommend solutions to improve the induction & training strategy for store staff

Customer Experience :

- Ensure total compliance of CE guidelines

- Ensure implementation of agreed action plans

- Ensure Circle support to manage exceptional escalations, as required

- Train Store Managers and Associates to handle demanding customer

Challenges:

- Ensuring timely rollout of new stores.

- Management of vendor/ franchisee relations.

- Delivery of revenue& cost targets.

- Ensuring timely support from Circle operations.

- The geographical distance between stores.

Our Culture Code:

All work and no play is n't how we do things at Airtel. Here, innovation is a way of life and we believe that a dynamic and friendly environment helps our employees strike a healthy work-life balance. In fact, a defining characteristic of life at Airtel is a fun, youthful and vibrant work culture.

You are an ideal FIT if you have:

- High energy.

- Strong process orientation.

- Project management skills.

- Appreciation of need for Customer Experience delivery.

- Building & nurturing partnerships.

Qualification & Experience:

- Must-Have: 4 - 6 years. At least 2 years in a retail Business Operations role. Preferred sectors: Handset retail, Modern retail.

- Must-Have: MBA or equivalent Business Management Diploma.

- Educational Background: MBA (Full - Time) from Tier - 1 Colleges 

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