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19/10 Aarzoo Kharod
Talent Sourcer at Bharti Airtel

Views:254 Applications:47 Rec. Actions:Recruiter Actions:9

Airtel - Lead - Shifting Experience (4-8 yrs)

Gurgaon/Gurugram Job Code: 993544

To manage shifting journey start to end. Need to work on process re-engineering, process correction & manage operations.

Key Responsibilities:

- Process re-engineering, simplification and doing digitization, Basis customer needs / requirements

- Nil down complaints / calls coming against shifting process

- Process review to identify gaps and fix them by implementing permanent fix

- While solving issue permanently, requirements has to be managed operationally creating interim process and solve customers' requirements

- SOP review & correction as per requirement to ensure adherence of SLA & compliance

- Complete tracking of performance at each event - Success, fail, achievement, performance, etc. Releasing & maintaining different dashboards.

- Automating reports/dashboards by working with engineering team to avoid dependencies

Additionally

- Identify key problems / Areas of Opportunities - Analyze and provide data to help product make better informed decisions (Plan for Here and Now and Structural Fix)

- Collaborate with Experience Testing team - work on bugs identified in testing and work with Product on prioritizing them, data backed approach

- Managing product GTM / Pilots along with the Customer Experience & Retail team, ensure complete readiness (touch-points training, DT readiness, etc.)

- Responsible for scaling the solutions enabled implemented in H&S / APP (partner with Growth / Experience teams) to enable / maximize the value for millions of Airtel Thanks users.

- Communicate to the wider teams on developments, product changes, enhancements on APP

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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