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Airtel - Key Account Manager - Emerging Business (1-3 yrs)
- Develop new leads from new / existing accounts, coordinate kick off meetings, review customer requirements, and identify Airtel Business capabilities for designing resolutions, ensuring preparation of RFS and project take-off.
- Ensure Account Coverage and Account Management with select industry clients
- Understand the business, market needs and the competitive environment of the client
- Define customer impacting KPIs, review and monitor processes and continuously improve customer support processes and manage the customer retention through churn control and effective rate control
- Ensure adherence to SLA, project delivery and collections and have a keen eye towards customer satisfaction
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