AGS Transact Technologies - Senior Manager - ATM Monitoring

Job Descriptions :

- Monitoring Incident, Vendor, Customer, SLA & Penalty Management.

- Vendor Performance management and review (FLM, SLM,UPS & AC vendors)

- Escalation Management and Report Presentation

- Managing billing data base, Validating Invoices and AMC Data.

- New project initiative, feed testing and ATM application testing (EJ and TSS)

- Daily/ Weekly / Monthly report analyzing and Action initiatives. (Chronic ATM analyzing and transaction improvement.

- Takeover/ Handover and FLM vendor management migration/ Replacement.

- PM schedule and chronic ATMs problem identification and rectification

- Uptime and TAT management

- Network and SLM call troubleshooting.

- Team training and customer presentation