Operations Head

We are looking for candidates only from Retail Operations background with a well known or a global brand having 10 years of experience in managing retail operations at Regional or National level

The key purpose of this role would be to :

- Develop the retail strategy for India - Where (locations), What (formats), How (GTM) & When (3 year plan)

- Expand brand footprint by launching new outlets as per plan (focus areas: merchandising needs, budgets, relationship with franchisees, timelines and design consistency )

- Develop & implement retail SOPs and sales processes (including KPI tracking) for outlets

Roles and Responsibilities :

Strategy & Planning :

- Formulate strategies for outlet launch for all regions (along with regional teams), through:

- Location identification & franchisee development

- Development of location (store) in line with brand & merchandising guidelines

- Finalization of product catalog based on the area & TG

- Training of shop-floor staff for optimum customer experience

- Analyzing market trends

- Own the P&L for outlet Sales for India

Execution :

- Accurate forecasting of Sales

- Drive key KPIs for Outlets with the team

- Coordinate with Marketing for products & merchandising

- Lead the training team for creating the training strategy & execution

- Steer key meetings - weekly regional meetings to achieve the desired objectives

- Work towards enhancing customer experience and increasing average revenue per customer

Financial :

- Manage sales budgeting and planning & Own the P&L for Outlets

- Achieve budgeted revenue growth for all the regions.

- Expense/Cost management and control.

- Ensure Outlets are profitable & are in adherence to the processes and standards as per defined SOPs

Performance Management & Associates Development :

- Lead a team of enthusiastic Sales professionals towards exponential growth

- Take charge of the growth & development of the team.

- Communicate effectively with team and keep them motivated.

- Mentor, guide and coach team for success.

Key Result Areas :

- Outlet Expansion & Revenue growth for India

- Outlet Performance

- Expense management & Cost Control

- Team Performance & Development

Preferred Experience and skills :

Education : Master's Degree

Experience : 10+ Years of experience in outlet expansion & management in retail setup.

- Strong Business acumen & P&L understanding.

- High Strategic orientation & Agility

- Strong Team Management, Leadership, and Organizational skills

- Analytical, Planning & Execution Skills

- Self-driven and result-oriented

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