AgroStar - Lead - Last Mile Delivery (10-12 yrs)
Lead - Last Mile Delivery
About the Role : We are looking for a highly passionate, dynamic & young leader for the role of Lead - Last Mile Operations based at HO, Pune. Primary responsibility to manage and coordinate a team of 100+ (and growing fast) Delivery Partners across 3 States.
Current info is below :
Key areas of responsibility :
- Manage Delivery partner readiness through onboarding, training and audit processes and ensure they are set up to scale & succeed.
- Partner with cross functional stakeholders to drive a culture of professional delivery service and thereby enhancing the customer experience
- Liaising with multiple teams, such as Finance & Customer Service, and HO for smooth operations
- Develop procedures and KPI to monitor last mile performances, in terms of Customer satisfaction, turnaround time and cost to achieve business targets
- Setting up & executing robust processes to administer the delivery of orders in line with compliance.
- Data recording, maintenance and analysis to Management from time to time.
This role will be based out of Pune
As an ideal Agstar Lead, you will need :
- 10 years experience in high volume operational setup, preferably in consumer businesses (eCommerce, Logistics). Startup experience will be a bonus.
- Engineering with full-time MBA would be preferred. ( MBA from the top or Tier 2 institute would be an added advantage).
- Should have handled geographically dispersed teams.
- Excellent management, communication, analytical and reporting skills.
- Problem Solving and handling stressful and complicated situations.
- Leadership and Team Management skills.
- Ready to travel extensively.
- Solid understanding of the full mobile development life cycle.
Preferred companies : Ola, Uber, Swiggy, Red Bus, Oyo, Zomato
We are looking for enthusiastic intrapreneurs who want to work at the - grass root- level and want to make a difference to India's biggest sector. We hope this excites you as much as us and looking forward to the next few conversations.