Position Title: Head - LMD

Job Purpose : Responsible for Scaling up of overall Operations, Performance and Administration of the Last mile Delivery Partners.

Job Description :

- Leads a team of last-mile partners & Managers in developing, implementing and operating effective last-mile solutions.

- Plan expansion of Last mile operations service in other geographies and segments basis evaluation of load projections for currently non serviceable pincodes.

- Plan & strategize location & bandwidth to Franchise.

- Formalize and manage on boarding and training processes for partners.

- Manage existing contract administration. Develop and recommend new/amended Service Contracts for Last-mile partners that incorporate all relevant service and cost criteria.

- Develop and maintain a service culture within the LMD operations including presentation and communication. This would be achieved by coaching, formal training and encouragement.

- Performs analysis of Last-mile results and recommends actions to improve productivity, service levels and/or reduce costs.

- Develop procedures and KPI to monitor last mile performances, execute & implement SOPs in line with compliance.

- Ensures healthy functioning of Franchise Operations in terms of metrics like Delivery performance, cost control and service/money reconciliation.

- Drive all Last Mile customer experience improvement initiatives

- Develop and lead continual process improvement projects

- Regular site visits and audits to ensure SOP compliance and quality control.

- Participate in continuous improvement projects works with other team members to develop alternative solutions.

- Establish scalable, efficient, automated processes for large scale data analyses, model development, model validation and model implementation.

- To liason with Marketing, Finance, State Head Operations, HR & Warehouse team to understand business requirements & ensure business readiness.

- Perform any other tasks as assigned.

- Translate Business Learnings to Technology product improvements in Last Mile Delivery.

Major Deliverables :

- MIS Data Preparation

- Data Analysis & Action plan recommendation

- Drive Process improvements

- Delivery Lead time (TAT) reduction

- Logistics Cost Optimization

- Money Collection

Experience :

8-12 years of Logistics Operations from FMCG or eCommerce industry

Qualification :

Graduate from reputed engineering colleges and/or B schools

Technical Skill Set :

- Similarity with Logistics concepts - forecasting, planning, optimization, and logistics gained through work experience or graduate level education.

- Excellent with Analytics of dashboard, reports & other MIS reports.

Competencies:

- Good Communication skills verbal & written.

- Team Player.

Work Location: HO (Pune)

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