Responsible for handling Call centre operations, drive revenue, motivate & inspire team. - Responsible for managing Call center operations. - Leading a team of more than 100+ call center representatives and quality analyst team. - Setting up, streamlining and building robust Call center processes and systems. - Develop & define targets and goals to ensure we meet customer and business needs. - Work closely with marketing to drive various marketing initiatives, offer and campaigns to create demand or generate leads through missed call mechanism. - Define and monitor key operations metrics, customer VOCs and provide meaningful insights to drive revenue, quality and improvements. - Conduct resource planning, recruit agents, coach and provide timely performance feedback. - Participate in business meetings, submit reports/MIS to management and suggest new ideas and strategies. - Conduct regular one-on-one and team meetings, performance reviews, and other checkpoints to provide coaching and keep a pulse on the team. - Identify and drive process improvement efforts and cross-functional projects, collaborating often with the Workforce Management, Training & Quality, and various customer-facing teams. - Participate in the hiring and onboarding process. - Act as a bridge between business and the technology team, plan and get the required automation done to improve the overall efficiency of Call centre. Basic Qualifications: - Graduate, MBA may be optional. - 10+ years of experience handling an outbound and inbound lead generation process with strong sales & people management skills. - Excellent business process understanding & financial acumen. We are looking for team members with: - Excellent leadership skills & ability to inspire & motivate team members. - Strong interpersonal skills, with the ability to work effectively with people across functions - A go getter with high drive and ownership. - Ability to maintain calm under pressure, challenge status quo & work in a fast paced dynamic environment. - Extremely self-motivated & disciplined.

Pune

AgroStar - Head - Call Center 

AgroStar - Head - Call Center  ,Job Description for AgroStar - Head - Call Center  in Agrostar in  Pune for (10-15) years of experience. Apply Now!

Job Description for AgroStar - Head - Call Center  in Agrostar in  Pune for (10-15) years of experience. Apply Now!