- Candidates with exposure to US HealthCare as well as exposure to contemporary AI & Transformation Initiatives, Objectives and Responsibilities of Senior Manager Operations - Ability to map client processes and identify upstream and downstream impact - Ability to help identify a solution basis the clients outsourcing requirement - Ability to identify Risks and appropriate mitigation steps (A) As a Strategic Thinker: - Identifying, recommending, and implementing ways to improve the process - Ability to identify solutions and out of the box thinking; Bring thought leadership around Transition best practices - internal and market facing (B) As Driving Results: - Analyze customer needs, understand the project requirement and plan the Process set up - Establish Robust Project plan, clearly specifying various tollgates, tasks, planned/actual start and closure date, responsibility, and completion status - Establish organized Ways of working through structured Governance Model and Escalation Matrix - Ensure the governance adherence even beyond Go live phase up until the project is stabilized from Operations, Management and Customer standpoint. - Assess potential delay in the project tasks/ deliverables, work with the respective stakeholders to ensure the delay is averted - Analyze the situation, understand, set and manage the expectations from the client and the business to get things "Right the First Time" - Partner with Operations on process improvement initiatives in a post migration environment - Analyze and communicate the Gross Margin Impact as calculated by the variance of actual vs planned - Ensure Customer Satisfaction (Internal and External) on overall Transition - Formulate, organize, and monitor inter-connected projects - Coordinate cross-project activities (D) Lead People - Managing Self - Lead and evaluate project managers and other staff - Identify and participate in training / developmental programs - Inspiring Others / Managing Teams Mandatory Skills & Qualifications: Domain Skills: - Thorough understanding of project/program management techniques and methods - Excellent Knowledge of performance evaluation and change management principles - Ability to manage client relationships - Strong understanding of BPM operations, quality and service - Excellent communication & presentation skills - Outstanding leadership and organizational skills - Have logical reasoning & analytical skills - Should have worked on MS Project, Visio, MS Office Suite - Project management certification (PMP / Prince2) will be an added advantage

Bangalore

AGM/Senior Manager/Manager - Transition - BPO 

AGM/Senior Manager/Manager - Transition - BPO  ,Job Description for AGM/Senior Manager/Manager - Transition - BPO  in WEN in  Bangalore for (8-12) years of experience. Apply Now!

Job Description for AGM/Senior Manager/Manager - Transition - BPO  in WEN in  Bangalore for (8-12) years of experience. Apply Now!