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10/11 WEN
Recruitment Consultanat at WEN

Views:81 Applications:27 Rec. Actions:Recruiter Actions:26

AGM/Senior Manager/Manager - Transition - BPO (8-12 yrs)

Bangalore Job Code: 1178405

- Candidates with exposure to US HealthCare as well as exposure to contemporary AI & Transformation Initiatives, Objectives and Responsibilities of Senior Manager Operations

- Ability to map client processes and identify upstream and downstream impact

- Ability to help identify a solution basis the clients outsourcing requirement

- Ability to identify Risks and appropriate mitigation steps

(A) As a Strategic Thinker:

- Identifying, recommending, and implementing ways to improve the process

- Ability to identify solutions and out of the box thinking; Bring thought leadership around Transition best practices - internal and market facing

(B) As Driving Results:

- Analyze customer needs, understand the project requirement and plan the Process set up

- Establish Robust Project plan, clearly specifying various tollgates, tasks, planned/actual start and closure date, responsibility, and completion status

- Establish organized Ways of working through structured Governance Model and Escalation Matrix

- Ensure the governance adherence even beyond Go live phase up until the project is stabilized from Operations, Management and Customer standpoint.

- Assess potential delay in the project tasks/ deliverables, work with the respective stakeholders to ensure the delay is averted

- Analyze the situation, understand, set and manage the expectations from the client and the business to get things "Right the First Time"

- Partner with Operations on process improvement initiatives in a post migration environment

- Analyze and communicate the Gross Margin Impact as calculated by the variance of actual vs planned

- Ensure Customer Satisfaction (Internal and External) on overall Transition

- Formulate, organize, and monitor inter-connected projects

- Coordinate cross-project activities

(D) Lead People

- Managing Self

- Lead and evaluate project managers and other staff

- Identify and participate in training / developmental programs

- Inspiring Others / Managing Teams

Mandatory Skills & Qualifications:

Domain Skills:

- Thorough understanding of project/program management techniques and methods

- Excellent Knowledge of performance evaluation and change management principles

- Ability to manage client relationships

- Strong understanding of BPM operations, quality and service

- Excellent communication & presentation skills

- Outstanding leadership and organizational skills

- Have logical reasoning & analytical skills

- Should have worked on MS Project, Visio, MS Office Suite

- Project management certification (PMP / Prince2) will be an added advantage

Women-friendly workplace:

Maternity and Paternity Benefits

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