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22/04 Gurleen
Senior Consultant at Symbiosis Management Consultants

Views:307 Applications:52 Rec. Actions:Recruiter Actions:3

AGM/Senior Manager - Customer Complaints - Engineering (16-25 yrs)

Faridabad/Delhi NCR Job Code: 1083816

- Responsible for Service Operations Delivery Excellence

- Responsible for Customer Complaints .

- Root cause failure analysis of field return defective cards, components and devices

- Heading Service Operations team across National Level.

- Responsible for Customer Satisfaction, Support Cost and Revenue

- Managing a team of More than 30+ On Roll in India

- Service Review Meetings with customers & implementation of action plan to enhance the customer satisfaction level

- Focused approach for Spare Sales and AMC

- Manage Cost at all areas - Materials and Distribution

- Effective inventory control by deploying innovative methods


- Structured review of each function to have desired results.

- Timely forecasting of materials and scheduled review with sourcing team to ensure no stock out situation

- Monitoring & supervision of proper installation and maintenance of the products

- Failure analysis of repeated & major failures & make necessary corrective action to avoid it.

- Implementation of reliability improvement plan.

- Resolved escalations / different types of field issues

- Ensure calibration of instruments before due dates

Women-friendly workplace:

Maternity and Paternity Benefits

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