Senior Consultant at Symbiosis Management Consultants
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AGM/Senior Manager - Customer Complaints - Engineering (16-25 yrs)
- Responsible for Service Operations Delivery Excellence
- Responsible for Customer Complaints .
- Root cause failure analysis of field return defective cards, components and devices
- Heading Service Operations team across National Level.
- Responsible for Customer Satisfaction, Support Cost and Revenue
- Managing a team of More than 30+ On Roll in India
- Service Review Meetings with customers & implementation of action plan to enhance the customer satisfaction level
- Focused approach for Spare Sales and AMC
- Manage Cost at all areas - Materials and Distribution
- Effective inventory control by deploying innovative methods
- Structured review of each function to have desired results.
- Timely forecasting of materials and scheduled review with sourcing team to ensure no stock out situation
- Monitoring & supervision of proper installation and maintenance of the products
- Failure analysis of repeated & major failures & make necessary corrective action to avoid it.
- Implementation of reliability improvement plan.
- Resolved escalations / different types of field issues
- Ensure calibration of instruments before due dates