AGM/Senior Manager - Customer Complaints - Engineering

- Responsible for Service Operations Delivery Excellence

- Responsible for Customer Complaints .

- Root cause failure analysis of field return defective cards, components and devices

- Heading Service Operations team across National Level.

- Responsible for Customer Satisfaction, Support Cost and Revenue

- Managing a team of More than 30+ On Roll in India

- Service Review Meetings with customers & implementation of action plan to enhance the customer satisfaction level

- Focused approach for Spare Sales and AMC

- Manage Cost at all areas - Materials and Distribution

- Effective inventory control by deploying innovative methods

- Structured review of each function to have desired results.

- Timely forecasting of materials and scheduled review with sourcing team to ensure no stock out situation

- Monitoring & supervision of proper installation and maintenance of the products

- Failure analysis of repeated & major failures & make necessary corrective action to avoid it.

- Implementation of reliability improvement plan.

- Resolved escalations / different types of field issues

- Ensure calibration of instruments before due dates