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26/06 Sowmini
Consultant at Innoquest

Views:3338 Applications:33 Rec. Actions:Recruiter Actions:8

AGM - Process Excellence - US Healthcare BPO - Blackbelt Certified (10-15 yrs)

Hyderabad Job Code: 713780

AGM - Process excellence- US Healthcare BPO (must have -US healthcare experience, BB certification ) (non-IT) night shift

Key areas of responsibilities (KRAs) - Manage portfolio of improvement / reengineering projects for the vertical

- Lead improvement/reengineering opportunity identification across vertical through strategic reviews/process mapping/metrics analysis, benchmarking, VOCs, etc

- Lead Capability building of the operations/support function teams in improvement methodologies

- Act as Subject Matter Expert for providing analysis support and guiding teams on improvement methodology

- Mentor and lead improvement projects

- Generate business impact through Improvement initiatives.

Desired skill sets

- Strong analytical skills

- Strong facilitation skills

- Customer facing and interaction abilities.

- Excellent interpersonal and communication skills

- Ability to conduct end to end process mapping and managing process improvement/process re-engineering

- Ability to manage portfolio of improvement/reengineering projects

- Ability to develop process frameworks

- Sound knowledge of tools/technologies in ITES and support functions

- Work experience as Quality consultants will be an added advantage.

- Ability to train and conduct workshops

- Ability to work across various geographies.

Desired qualifications (including certifications) - Graduate

- Master's in Business Administration or any Post-graduation will be an added advantage.

- Certified Six Sigma Master Black Belt with minimum 3 years of experience in the role of managing projects portfolio

Desired years of experience - Around 10-15 years, 3-5 years of BPO experience preferably in Healthcare

- Preferably, should have leadership experience in manufacturing/ services in the field of Quality/ Excellence/ Operations.

- Work experience in MNCs or reputed organizations will be an added advantage.

Internal Customers, if any - Senior Management of the geography and client services

- Operations/support functions

External Customers, if any

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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