AGM - Operations - US Healthcare - RCM/Provider Business

Qualification and Experience

Experience

- 14 years + experience in RCM domain

Core Skills

- Define and monitor OLAs in accordance with the client SLAs and ensure client satisfaction is met or exceeded

- Review monthly reports, progress and performance of projects and design game plans to enhance the same

- Cost/ Budgeting/ Forecasting/ P&L management

- Transition Management

- Responsible to maintain high quality standards

- Responsible to drive initiatives in the management and organizational level that contribute to long-term operational excellence

- Drive sustained margin growth on year on year basis

- Create appropriate servicing and retention strategies for customers

- Responsible to build consensus and commitment for achieving the organizations vision

- Contribute to short and long-term organizational planning and strategy as a member of the management team

- Participate in business development activity

- Support in establishing policies across various levels of operations to promote company culture and vision

External Facing Description

- Lead all facets of business

- Participate in expansion activities

- Work towards smoothening of the operations process with a greater focus on client satisfaction and client relationship building

- Plan workload for service management and projects

- Manage communication & escalation - manage risks & issues

- Drive continuous service improvements

- Maintain and improve pyramid structure

- Balance customer satisfaction / demands to maintain customer satisfaction with the level of support the customer has contracted

- Excellent delegation skills, negotiation skills and strong people management skills