Job description : - Supervise and manage Mall operations including property management, tenant management, customer service, contract services such as facility management, cleaning, security, maintenance etc. - Ensure smooth day to day functioning of the Mall, facilitating good environment for retailers business activity and delightful customer experience - Identify key performance characteristics of each Retailer Category. - Create and manage Data- base for the identified parameters. - Knowledge of Retailing Presentation Issues like Lighting, Fixtures, Windows & Display Signage : - Merchandising requirements & solutions - Storefronts trends, Fit-out guidelines, Tenant Co-ordination Supplier evaluation & selection : - Establish criteria for Vendor categorization and evaluation - Maintain references for establishing credibility of Vendors - Understand the commercial capabilities of Vendors Supplier Management : - Maintain records for key Vendors for continuous evaluation based on delivery, quality and costs - Review Vendor performance and taking corrective actions to ensure timeliness and quality of supplies MIS : - Analyse and evaluate ongoing Business Performance - Manage the business planning & budgeting process - Timely and accurate reporting of Mall performance Customer Understanding : - Develop an intimate knowledge of shoppers Attitudes and Behaviours - Develop intimate knowledge of Retailers site selection criteria and other requirements, including their merchandising preference Safety : - Knowledge and operation of Fire Equipment - Ensure safe practices in Mall Traffic & Parking Control : - Understand the traffic movements in the Mall premises - Management of Parking Spaces for effective utilization - Road Safety Liaison with Local Authorities : - Police - Fire - Hospitals Crowd Control : - Understanding the crowd dynamics - Plan for rush situations - Understanding of panic situations Customer Interaction : - Participate in the Development of Customer or Channel Specific Marketing Strategies - Provide input to the trade Proposition - Contribute to category Management - Customer Relationship Management Customer Satisfaction : - Understanding factors influencing customer satisfaction and dissatisfaction - Monitoring RSI & CSI to identify changes in Customer preferences and market trends - Identify opportunities for improving customer satisfaction - Retailer Principles and Practices - Elements of Retailing, including Principal types, ownership structures, and retailing terminology - Price points, merchandising, advertisements Additional Skills : - Fluency in English - Interpersonal & analytical skills - Proficiency in MS Office - Teamwork Required Candidate profile : - Experience of around 10-12 years of experience being the AGM/GM - Mall/Retail/Property management/Hotel Operation, Area/Regional Manager - Malls/Multiplexes - Age Limit upto 32 Only. (Not more than that) Aasma Shaikh OASIS

Mumbai

AGM - Operations - Mall 

AGM - Operations - Mall  ,Job Description for AGM - Operations - Mall  in OASIS in  Mumbai for (10-12) years of experience. Apply Now!

Job Description for AGM - Operations - Mall  in OASIS in  Mumbai for (10-12) years of experience. Apply Now!