Senior HR Person at Skyleaf Consultants
Views:652 Applications:149 Rec. Actions:Recruiter Actions:5
AGM/GM - Customer Care - EdTech (15-25 yrs)
AGM/GM Customer Care (Female)
Location- HO, Gurgaon
Exp: 15-20 yrs
Budget budget - 25-30 Lac
Notice 10-30 days
Someone with 15+ years of experience in Customer care and grievances handling, Customer experience in Education institute or edtech company
- Respond to inquiries, requests, and concerns from students, parents, and other stakeholders via various communication channels (phone, email, chat, in-person).
- Provide accurate and timely information about educational programs, admission requirements, enrollment procedures, and academic policies.
- Investigate and resolve issues, complaints, or escalations effectively and efficiently, ensuring a satisfactory resolution for all parties involved.
- Collaborate with other departments or personnel to address complex issues.
- Assist students and parents in the enrollment process, including application submission, registration, and payment processing.
- Guide students through course selection and program options, offering appropriate recommendations.
- Maintain accurate records of customer interactions, transactions, and inquiries using appropriate software and tools.
- Assist in the creation and maintenance of educational materials, brochures, and FAQs to facilitate customer self-service.
- Keep customers informed about important updates, deadlines, and changes in educational programs or policies.
- Communicate effectively with colleagues and supervisors, sharing valuable insights and feedback.
- Gather feedback from students and parents to identify areas for improvement and enhancement of educational services.
- Report customer feedback and trends to department leadership for continuous improvement.
- Collaborate with other departments such as admissions, academic advising, and finance to ensure a seamless and consistent customer experience.
- Participate in training and professional development activities to stay updated on departmental processes and policies.
- Bachelor's degree in a relevant field (education, Edtech) preferred.
- Proven experience in customer service or a related role.
- Strong communication and interpersonal skills.
- Proficiency in using customer relationship management (CRM) software and other relevant tools.
- Ability to work in a fast-paced environment and handle high-stress situations with composure.
- Attention to detail and problem-solving skills.
- Knowledge of educational programs, enrollment processes, and academic policies is a plus.